CS
Carmen S
1 reviews | Active since Feb 2021
22 Dec 2023, 07:36
Invoice for a service not received
We are now on week 3 without internet due to a fault on Metro Fibres side and I have just received my monthly invoice to pay for a service I haven't received in 3 weeks and counting... where is the assistance Metrofibre????
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Replies (1)
MetroFibre Networx's replyOfficial
22 Dec 2023, 09:19Dear Carmen
We sincerely apologize for the inconvenience you have faced and understand the frustration caused by the lack of service you have reported. We are committed to resolving this matter promptly and ensuring your satisfaction.
Upon reviewing our records, we regret to inform you that we were unable to locate your service using the details provided in your complaint. To expedite the resolution process, we kindly request you to share additional information, including your account holder details, via email. Our team will reach out to you directly to obtain the necessary details.
Please expect an email from us shortly, and we appreciate your cooperation in providing the required information to investigate and address your concern effectively.
Once again, we apologize for any inconvenience caused, and we look forward to resolving this matter to your satisfaction.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Kind regards,
Marilize
We sincerely apologize for the inconvenience you have faced and understand the frustration caused by the lack of service you have reported. We are committed to resolving this matter promptly and ensuring your satisfaction.
Upon reviewing our records, we regret to inform you that we were unable to locate your service using the details provided in your complaint. To expedite the resolution process, we kindly request you to share additional information, including your account holder details, via email. Our team will reach out to you directly to obtain the necessary details.
Please expect an email from us shortly, and we appreciate your cooperation in providing the required information to investigate and address your concern effectively.
Once again, we apologize for any inconvenience caused, and we look forward to resolving this matter to your satisfaction.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Kind regards,
Marilize
MetroFibre Networx's reply22 Dec 2023, 09:19
Official
Dear Carmen
We sincerely apologize for the inconvenience you have faced and understand the frustration caused by the lack of service you have reported. We are committed to resolving this matter promptly and ensuring your satisfaction.
Upon reviewing our records, we regret to inform you that we were unable to locate your service using the details provided in your complaint. To expedite the resolution process, we kindly request you to share additional information, including your account holder details, via email. Our team will reach out to you directly to obtain the necessary details.
Please expect an email from us shortly, and we appreciate your cooperation in providing the required information to investigate and address your concern effectively.
Once again, we apologize for any inconvenience caused, and we look forward to resolving this matter to your satisfaction.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Kind regards,
Marilize
We sincerely apologize for the inconvenience you have faced and understand the frustration caused by the lack of service you have reported. We are committed to resolving this matter promptly and ensuring your satisfaction.
Upon reviewing our records, we regret to inform you that we were unable to locate your service using the details provided in your complaint. To expedite the resolution process, we kindly request you to share additional information, including your account holder details, via email. Our team will reach out to you directly to obtain the necessary details.
Please expect an email from us shortly, and we appreciate your cooperation in providing the required information to investigate and address your concern effectively.
Once again, we apologize for any inconvenience caused, and we look forward to resolving this matter to your satisfaction.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Kind regards,
Marilize