HG
Hans G
1 reviews | Active since Aug 2018
04 Jun 2026, 11:10
Interubted Internet
After numerous explanations to Metro Fibre, and the fact that I only use the Wi Fi for two days, I and received numerous emails that the internet connections is in order, which was not the case, I decided to unplug the rooter after the second day and cancel my contract, so I had to pay R694.81 for the two days of interubted internet connections , this is extremely unfair.
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
04 Jun 2026, 11:19Dear Hans,
Thank you for sharing your feedback.
We have noted your concerns regarding the service experience, the short period of usage, and the billing app**** following your cancellation. This matter will be reviewed against your service activation, usage logs, and account billing to verify the charges app**** for the period the service was active.
We will also assess the technical feedback provided during the troubleshooting process and the updates communicated regarding service status, to ensure all information shared was accurate and appropriately actioned.
Once the review has been completed, feedback will be provided and any necessary findings will be communicated to you directly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback.
We have noted your concerns regarding the service experience, the short period of usage, and the billing app**** following your cancellation. This matter will be reviewed against your service activation, usage logs, and account billing to verify the charges app**** for the period the service was active.
We will also assess the technical feedback provided during the troubleshooting process and the updates communicated regarding service status, to ensure all information shared was accurate and appropriately actioned.
Once the review has been completed, feedback will be provided and any necessary findings will be communicated to you directly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Best regards,
MetroFibre Networx's reply04 Jun 2026, 11:19
Official
Dear Hans,
Thank you for sharing your feedback.
We have noted your concerns regarding the service experience, the short period of usage, and the billing app**** following your cancellation. This matter will be reviewed against your service activation, usage logs, and account billing to verify the charges app**** for the period the service was active.
We will also assess the technical feedback provided during the troubleshooting process and the updates communicated regarding service status, to ensure all information shared was accurate and appropriately actioned.
Once the review has been completed, feedback will be provided and any necessary findings will be communicated to you directly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback.
We have noted your concerns regarding the service experience, the short period of usage, and the billing app**** following your cancellation. This matter will be reviewed against your service activation, usage logs, and account billing to verify the charges app**** for the period the service was active.
We will also assess the technical feedback provided during the troubleshooting process and the updates communicated regarding service status, to ensure all information shared was accurate and appropriately actioned.
Once the review has been completed, feedback will be provided and any necessary findings will be communicated to you directly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Best regards,
HG
Hans G's updateReviewer Update
06 Jun 2026, 20:12Good evening, I am still waiting for the outcome of the investigation regarding the excessive fee that I had to pay for two days of interrupted internet. I did not make use of the WI Fi after the two days I also get no reply regarding the collection of the rooter which I send to complains, finance, and support. I just want to be updated.
HG
Hans G's update06 Jun 2026, 20:12
Reviewer Update
Good evening, I am still waiting for the outcome of the investigation regarding the excessive fee that I had to pay for two days of interrupted internet. I did not make use of the WI Fi after the two days I also get no reply regarding the collection of the rooter which I send to complains, finance, and support. I just want to be updated.
MetroFibre Networx's replyOfficial
06 Jun 2026, 20:33 Good day, Hans,
Thank you for your follow-up and for sharing your concerns.
Please be advised that the matter remains open and is currently still in progress with our Finance Team for full review. This includes the assessment of your billing, service activation period, and the usage logs to ensure that the charges app**** are accurate for the time the service was active.
We also acknowledge your query regarding the collection of the router, and this will form part of the ongoing internal follow-up to ensure it is addressed accordingly.
Once the review has been completed, you will receive a formal update with the outcome and any applicable findings.
We appreciate your continued patience while this process is being finalised.
Kind regards,
Marilize
MetroFibre Complaints & Escalations Team
Thank you for your follow-up and for sharing your concerns.
Please be advised that the matter remains open and is currently still in progress with our Finance Team for full review. This includes the assessment of your billing, service activation period, and the usage logs to ensure that the charges app**** are accurate for the time the service was active.
We also acknowledge your query regarding the collection of the router, and this will form part of the ongoing internal follow-up to ensure it is addressed accordingly.
Once the review has been completed, you will receive a formal update with the outcome and any applicable findings.
We appreciate your continued patience while this process is being finalised.
Kind regards,
Marilize
MetroFibre Complaints & Escalations Team
Best regards,
MetroFibre Networx's reply06 Jun 2026, 20:33
Official
Good day, Hans,
Thank you for your follow-up and for sharing your concerns.
Please be advised that the matter remains open and is currently still in progress with our Finance Team for full review. This includes the assessment of your billing, service activation period, and the usage logs to ensure that the charges app**** are accurate for the time the service was active.
We also acknowledge your query regarding the collection of the router, and this will form part of the ongoing internal follow-up to ensure it is addressed accordingly.
Once the review has been completed, you will receive a formal update with the outcome and any applicable findings.
We appreciate your continued patience while this process is being finalised.
Kind regards,
Marilize
MetroFibre Complaints & Escalations Team
Thank you for your follow-up and for sharing your concerns.
Please be advised that the matter remains open and is currently still in progress with our Finance Team for full review. This includes the assessment of your billing, service activation period, and the usage logs to ensure that the charges app**** are accurate for the time the service was active.
We also acknowledge your query regarding the collection of the router, and this will form part of the ongoing internal follow-up to ensure it is addressed accordingly.
Once the review has been completed, you will receive a formal update with the outcome and any applicable findings.
We appreciate your continued patience while this process is being finalised.
Kind regards,
Marilize
MetroFibre Complaints & Escalations Team
Best regards,