Internet still down - slow service - strange behaviour from technician

Hi, I am truly shocked at the service I have received from both Vodacom and Metrofibre. It has taken 3 working days and 2 days in the weekend to get a technician to come out and still no technician has come out. And I still don't have internet.

What throws me off even more is that the metrofibre technicians were here on Saturday because my neighbours service provider managed to expedite their request and the technician fixed the cable but connected my neighbour and not me. I found that very strange and rude. Why would you not connect both affected parties?

Metro fibre calls me yesterday morning to say someone will come out before COB of yesterday and its 24 hours later no one has come out.