AB
Alex B
1 reviews | Active since Sept 2023
16 Mar 2025, 15:18
Internet speed or lack of thereof
We signed up for Metro fiber for 20mb per second Lately we have a speef between 0.5 and average up to 3.5 occasionally we do go up maximal 15mb and thst only ladt a couple of minutes The service is totally unacceptable as often just to open a website can take minutes Please STOP toggle our paid for service
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MetroFibre Networx's replyOfficial
17 Mar 2025, 08:38Dear Alex Brackmann
Thank you for your message. We understand your concerns regarding the internet speed and the frustration you're experiencing.
Please note that we provide the infrastructure for your connection, but Telkom is your Internet Service Provider (ISP) and manages the speed of your connection. As the infrastructure provider, we do not have control over your speed, as everything related to the speed is handled by Telkom.
We have attempted to reach you to explain this matter further, but unfortunately, we were unable to get through. We kindly suggest that you contact Telkom directly to address the speed-related issues, as they will be able to investigate and assist you in resolving this matter.
If you need any further assistance from our side, please feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply17 Mar 2025, 08:38
Official
Dear Alex Brackmann
Thank you for your message. We understand your concerns regarding the internet speed and the frustration you're experiencing.
Please note that we provide the infrastructure for your connection, but Telkom is your Internet Service Provider (ISP) and manages the speed of your connection. As the infrastructure provider, we do not have control over your speed, as everything related to the speed is handled by Telkom.
We have attempted to reach you to explain this matter further, but unfortunately, we were unable to get through. We kindly suggest that you contact Telkom directly to address the speed-related issues, as they will be able to investigate and assist you in resolving this matter.
If you need any further assistance from our side, please feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations