Internet Service down on Christmas Eve

We lost internet connectivity today at Christmas eve early in the morning, I got on the phone at 6am with support. I was informed about two hours later around 8:30am that a bunch of other customers are complaining of the same thing. They created an area outage, that was addressed quickly. My line however remains impacted.

Am repeatedly calling for an update, seems they have forgotten about me, I get no emails about the ticket but I do for the area outage being resolved.

I keep telling them that tomorrow is Christmas and they have not even looked at my issue, I reported this early and first. Now they are telling me I might have to wait 3 business days....

I had such high hopes for MetroFiber, I thought that by being a direct customer I would get better customer service and responsiveness.

Maybe it's time to look for other options and stop stressing myself. What a downer.