iM
itumeleng M
1 reviews | Active since Oct 2016
07 Nov 2025, 17:17
Internet not working
Today, on November 7th, I awoke to find that I had no internet connection, which compelled me to go to the office. A call was logged earlier, and as of now, we still do not have internet access. The ticket number is ***.
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
07 Nov 2025, 17:21Dear Itumeleng Muso
Thank you for bringing this to our attention. We understand how disruptive it can be to experience a loss of connectivity, especially when it impacts your ability to work from home.
Your reference number *** has been noted, and our technical team is actively investigating the issue to restore your internet connection as quickly as possible. We will keep you updated on the progress and notify you once service has been restored.
We truly appreciate your patience and understanding while we work to resolve this matter.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand how disruptive it can be to experience a loss of connectivity, especially when it impacts your ability to work from home.
Your reference number *** has been noted, and our technical team is actively investigating the issue to restore your internet connection as quickly as possible. We will keep you updated on the progress and notify you once service has been restored.
We truly appreciate your patience and understanding while we work to resolve this matter.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
MetroFibre Networx's reply07 Nov 2025, 17:21
Official
Dear Itumeleng Muso
Thank you for bringing this to our attention. We understand how disruptive it can be to experience a loss of connectivity, especially when it impacts your ability to work from home.
Your reference number *** has been noted, and our technical team is actively investigating the issue to restore your internet connection as quickly as possible. We will keep you updated on the progress and notify you once service has been restored.
We truly appreciate your patience and understanding while we work to resolve this matter.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand how disruptive it can be to experience a loss of connectivity, especially when it impacts your ability to work from home.
Your reference number *** has been noted, and our technical team is actively investigating the issue to restore your internet connection as quickly as possible. We will keep you updated on the progress and notify you once service has been restored.
We truly appreciate your patience and understanding while we work to resolve this matter.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
iM
itumeleng M's updateReviewer Update
07 Nov 2025, 21:33My internet issue it’s still not resolved!!!!
iM
itumeleng M's update07 Nov 2025, 21:33
Reviewer Update
My internet issue it’s still not resolved!!!!
MetroFibre Networx's replyOfficial
07 Nov 2025, 21:35 We have escalated the matter, and our technical team is working on it.
MetroFibre Networx's reply07 Nov 2025, 21:35
Official
We have escalated the matter, and our technical team is working on it.
iM
itumeleng M's updateReviewer Update
07 Nov 2025, 21:36That’s what have been told throughout the day, exactly what is happening?
iM
itumeleng M's update07 Nov 2025, 21:36
Reviewer Update
That’s what have been told throughout the day, exactly what is happening?
MetroFibre Networx's replyOfficial
08 Nov 2025, 12:49Dear Itumeleng
We would like to confirm that your service has been restored.
Kindly test your connection and let us know if you are still experiencing any issues so that we may assist further if needed.
We apologise for any inconvenience caused and appreciate your patience while this matter was being resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We would like to confirm that your service has been restored.
Kindly test your connection and let us know if you are still experiencing any issues so that we may assist further if needed.
We apologise for any inconvenience caused and appreciate your patience while this matter was being resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply08 Nov 2025, 12:49
Official
Dear Itumeleng
We would like to confirm that your service has been restored.
Kindly test your connection and let us know if you are still experiencing any issues so that we may assist further if needed.
We apologise for any inconvenience caused and appreciate your patience while this matter was being resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We would like to confirm that your service has been restored.
Kindly test your connection and let us know if you are still experiencing any issues so that we may assist further if needed.
We apologise for any inconvenience caused and appreciate your patience while this matter was being resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations