tR
thabang R
1 reviews | Active since Mar 2014
28 Jan 2026, 19:28
Internet not working
Again,my internet is not working. One of your technicians came on 26/01/2026 to fix the line, now it is down again and I have to wait another 2 weeks? Can I ask that this gets urgent attention.
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Replies (2)
MetroFibre Networx's replyOfficial
28 Jan 2026, 19:55Dear Thabang
Thank you for contacting us and for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration caused.
Please be advised that we are currently experiencing an outage affecting services in your area, which is impacting your connection. Our engineers are actively working to resolve the issue as a matter of urgency.
At this stage, there is no estimated time of restoration (ETR) available. However, once further updates are received from the engineering team, we will ensure that you are kept informed of the progress.
We understand how disruptive repeated service interruptions can be and appreciate your patience while our teams work to restore the service as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for contacting us and for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration caused.
Please be advised that we are currently experiencing an outage affecting services in your area, which is impacting your connection. Our engineers are actively working to resolve the issue as a matter of urgency.
At this stage, there is no estimated time of restoration (ETR) available. However, once further updates are received from the engineering team, we will ensure that you are kept informed of the progress.
We understand how disruptive repeated service interruptions can be and appreciate your patience while our teams work to restore the service as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply28 Jan 2026, 19:55
Official
Dear Thabang
Thank you for contacting us and for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration caused.
Please be advised that we are currently experiencing an outage affecting services in your area, which is impacting your connection. Our engineers are actively working to resolve the issue as a matter of urgency.
At this stage, there is no estimated time of restoration (ETR) available. However, once further updates are received from the engineering team, we will ensure that you are kept informed of the progress.
We understand how disruptive repeated service interruptions can be and appreciate your patience while our teams work to restore the service as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for contacting us and for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration caused.
Please be advised that we are currently experiencing an outage affecting services in your area, which is impacting your connection. Our engineers are actively working to resolve the issue as a matter of urgency.
At this stage, there is no estimated time of restoration (ETR) available. However, once further updates are received from the engineering team, we will ensure that you are kept informed of the progress.
We understand how disruptive repeated service interruptions can be and appreciate your patience while our teams work to restore the service as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
tR
thabang R's updateReviewer Update
29 Jan 2026, 11:25Duly noted, I believe the outage in Kwa Thema has since been resolved, but I'm still sitting with the same issue. Please urgently assist.
tR
thabang R's update29 Jan 2026, 11:25
Reviewer Update
Duly noted, I believe the outage in Kwa Thema has since been resolved, but I'm still sitting with the same issue. Please urgently assist.