HV
Hannes V
1 reviews | Active since Nov 2018
23 Jun 2023, 13:25
Internet Network Interruption
The supply cable was damaged by fire on Monday and only partially fixed. Without internet now for 5 days. Compromised safety and security as the CCTV cameras and monitoring by Security company is not functional and return are battling do access university system to enter test result marks for students
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
23 Jun 2023, 14:24Good day Hannes,
We sincerely apologize for the delayed response and assistance.
Kindly note that a ticket was logged by your ISP (RSA Web) yesterday afternoon and is currently with our maintenance team who will be sending through a contractor/s for urgent assistance.
Kindly expect a call from the contractor/s during the course of today to schedule an appointment at your convenience.
Ticket ***.
Kind regards,
Nthabi
We sincerely apologize for the delayed response and assistance.
Kindly note that a ticket was logged by your ISP (RSA Web) yesterday afternoon and is currently with our maintenance team who will be sending through a contractor/s for urgent assistance.
Kindly expect a call from the contractor/s during the course of today to schedule an appointment at your convenience.
Ticket ***.
Kind regards,
Nthabi
Best regards,
MetroFibre Networx's reply23 Jun 2023, 14:24
Official
Good day Hannes,
We sincerely apologize for the delayed response and assistance.
Kindly note that a ticket was logged by your ISP (RSA Web) yesterday afternoon and is currently with our maintenance team who will be sending through a contractor/s for urgent assistance.
Kindly expect a call from the contractor/s during the course of today to schedule an appointment at your convenience.
Ticket ***.
Kind regards,
Nthabi
We sincerely apologize for the delayed response and assistance.
Kindly note that a ticket was logged by your ISP (RSA Web) yesterday afternoon and is currently with our maintenance team who will be sending through a contractor/s for urgent assistance.
Kindly expect a call from the contractor/s during the course of today to schedule an appointment at your convenience.
Ticket ***.
Kind regards,
Nthabi
Best regards,
HV
Hannes V's updateReviewer Update
23 Jun 2023, 15:15But you started with repair already on Wednesday and did not complete the repair.
Please expedite the final repair.
Please expedite the final repair.
HV
Hannes V's update23 Jun 2023, 15:15
Reviewer Update
But you started with repair already on Wednesday and did not complete the repair.
Please expedite the final repair.
Please expedite the final repair.
MetroFibre Networx's replyOfficial
27 Jun 2023, 14:53Good day Hannes,
We trust you are you are well.
We can confirm that your fibre fault repair was attended to on 25/6/2023 and you are now connected.
We have been monitoring your fibre line and it stable and is within the required optical signal levels.
If you are still experiencing any more challenges, kindly contact your ISP (RSA Web) for further assistance.
We sincerely apologize for the inconvenience caused.
Kind regards,
Nthabi
We trust you are you are well.
We can confirm that your fibre fault repair was attended to on 25/6/2023 and you are now connected.
We have been monitoring your fibre line and it stable and is within the required optical signal levels.
If you are still experiencing any more challenges, kindly contact your ISP (RSA Web) for further assistance.
We sincerely apologize for the inconvenience caused.
Kind regards,
Nthabi
Best regards,
MetroFibre Networx's reply27 Jun 2023, 14:53
Official
Good day Hannes,
We trust you are you are well.
We can confirm that your fibre fault repair was attended to on 25/6/2023 and you are now connected.
We have been monitoring your fibre line and it stable and is within the required optical signal levels.
If you are still experiencing any more challenges, kindly contact your ISP (RSA Web) for further assistance.
We sincerely apologize for the inconvenience caused.
Kind regards,
Nthabi
We trust you are you are well.
We can confirm that your fibre fault repair was attended to on 25/6/2023 and you are now connected.
We have been monitoring your fibre line and it stable and is within the required optical signal levels.
If you are still experiencing any more challenges, kindly contact your ISP (RSA Web) for further assistance.
We sincerely apologize for the inconvenience caused.
Kind regards,
Nthabi
Best regards,