MS
MacPhillip S
1 reviews | Active since Sept 2012
05 Feb 2025, 13:16
Internet keeps dropping
I have been having internet connection issues since Sunday afternoon. messaged customer service on WhatsApp and followed the suggestion made but my internet keeps dropping and not up consistently.
I even logged a ticket on the portal and they rebooted the router and I am still having issues. I need someone who knows what they doing to contact me and try to resolve the issue for me.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
05 Feb 2025, 14:06Dear MacPhillip
We sincerely apologize for the frustration and inconvenience this issue has caused you. We understand how important a stable internet connection is, and we appreciate your patience while we work on resolving this matter.
We have escalated your query to our NOC department, who will investigate the issue on your line. They will be in contact with you shortly to assist further and ensure a resolution.
Please rest assured that we are prioritizing your concern and will keep you updated on the progress.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the frustration and inconvenience this issue has caused you. We understand how important a stable internet connection is, and we appreciate your patience while we work on resolving this matter.
We have escalated your query to our NOC department, who will investigate the issue on your line. They will be in contact with you shortly to assist further and ensure a resolution.
Please rest assured that we are prioritizing your concern and will keep you updated on the progress.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply05 Feb 2025, 14:06
Official
Dear MacPhillip
We sincerely apologize for the frustration and inconvenience this issue has caused you. We understand how important a stable internet connection is, and we appreciate your patience while we work on resolving this matter.
We have escalated your query to our NOC department, who will investigate the issue on your line. They will be in contact with you shortly to assist further and ensure a resolution.
Please rest assured that we are prioritizing your concern and will keep you updated on the progress.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the frustration and inconvenience this issue has caused you. We understand how important a stable internet connection is, and we appreciate your patience while we work on resolving this matter.
We have escalated your query to our NOC department, who will investigate the issue on your line. They will be in contact with you shortly to assist further and ensure a resolution.
Please rest assured that we are prioritizing your concern and will keep you updated on the progress.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations