NM
Ntebo M
1 reviews | Active since Dec 2019
12 Jan 2023, 14:37
Internet goes out for days at a time!
Haven’t had internet since Tuesday morning and the fault has still not been resolved!!! Working from home and need to buy data just so I can continue working and watch tv like a normal person?! How does it make sense to take over 48 hours in getting my line fixed for a chargeable service???!!!! Second time this happens to me, they are the worst!
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
12 Jan 2023, 15:26Good Day Ntebo
Thank you for bringing your query to our attention.
We will assist you with the matter.
I have tried to give you a call but the line is not going through.
Please advise a convenient time that I may contact you.
Kind Regards,
Siboniso Sibisi
Metrofibre
Thank you for bringing your query to our attention.
We will assist you with the matter.
I have tried to give you a call but the line is not going through.
Please advise a convenient time that I may contact you.
Kind Regards,
Siboniso Sibisi
Metrofibre
MetroFibre Networx's reply12 Jan 2023, 15:26
Official
Good Day Ntebo
Thank you for bringing your query to our attention.
We will assist you with the matter.
I have tried to give you a call but the line is not going through.
Please advise a convenient time that I may contact you.
Kind Regards,
Siboniso Sibisi
Metrofibre
Thank you for bringing your query to our attention.
We will assist you with the matter.
I have tried to give you a call but the line is not going through.
Please advise a convenient time that I may contact you.
Kind Regards,
Siboniso Sibisi
Metrofibre
NM
Ntebo M's updateReviewer Update
12 Jan 2023, 20:09Please call me whenever. There’s load shedding stage nationwide, which affects phone lines at times. That was probably it because my phone is always on. Call me as soon as possible, I need this sorted urgently
NM
Ntebo M's update12 Jan 2023, 20:09
Reviewer Update
Please call me whenever. There’s load shedding stage nationwide, which affects phone lines at times. That was probably it because my phone is always on. Call me as soon as possible, I need this sorted urgently
MetroFibre Networx's replyOfficial
12 Jan 2023, 20:45Dear Ntebo
Thank you so much for taking the time to answer my call.
Please kindly be advised that we have logged a support ticket to have your issue resolved.
I have definitely put some urgency on it for you.
Thank you,
Kind Regards
MetroFibre
Shannen
Thank you so much for taking the time to answer my call.
Please kindly be advised that we have logged a support ticket to have your issue resolved.
I have definitely put some urgency on it for you.
Thank you,
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply12 Jan 2023, 20:45
Official
Dear Ntebo
Thank you so much for taking the time to answer my call.
Please kindly be advised that we have logged a support ticket to have your issue resolved.
I have definitely put some urgency on it for you.
Thank you,
Kind Regards
MetroFibre
Shannen
Thank you so much for taking the time to answer my call.
Please kindly be advised that we have logged a support ticket to have your issue resolved.
I have definitely put some urgency on it for you.
Thank you,
Kind Regards
MetroFibre
Shannen