LM
Liezl M
1 reviews | Active since Feb 2013
20 Mar 2021, 21:03
Internet down weekly and no technical support for HOME clients!!
As if it is at all possible.. the service from Metrofibre gets worse and worse by the day!! We have weekly incidents now where our internet just times out without loading.. and that for a 25MB/s uncapped line!! Again no internet this evening and no technical staff to assist home clients over the weekend!! Absolutely shocking service for the most expensive fibre provider out there!! Surely there should be a technician on duty for the subscriptions you charge customers..?! This is an outrage!!
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
21 Mar 2021, 07:37 Good day
We trust you are well
Our sincerest apologies for the inconvenience caused
Kindly note that we are following up on your query and one of our support agents will contact you at the soonest with feedback
Regards MetroFibre Networx
We trust you are well
Our sincerest apologies for the inconvenience caused
Kindly note that we are following up on your query and one of our support agents will contact you at the soonest with feedback
Regards MetroFibre Networx
MetroFibre Networx's reply21 Mar 2021, 07:37
Official
Good day
We trust you are well
Our sincerest apologies for the inconvenience caused
Kindly note that we are following up on your query and one of our support agents will contact you at the soonest with feedback
Regards MetroFibre Networx
We trust you are well
Our sincerest apologies for the inconvenience caused
Kindly note that we are following up on your query and one of our support agents will contact you at the soonest with feedback
Regards MetroFibre Networx
LM
Liezl M's updateReviewer Update
26 Mar 2021, 21:05Good day.. still haven’t heard a word from MetroFibre... and again MY INTERNET IS NOT WORKING!! Seems like Metrofibre is incapable of providing proper internet to their customers! Absolute worst service ever!!
LM
Liezl M's update26 Mar 2021, 21:05
Reviewer Update
Good day.. still haven’t heard a word from MetroFibre... and again MY INTERNET IS NOT WORKING!! Seems like Metrofibre is incapable of providing proper internet to their customers! Absolute worst service ever!!
LM
Liezl M's updateReviewer Update
28 Mar 2021, 18:513rd night in a row without internet and no one to contact!!!! SHOCKING!!!!
LM
Liezl M's update28 Mar 2021, 18:51
Reviewer Update
3rd night in a row without internet and no one to contact!!!! SHOCKING!!!!
LM
Liezl M's updateReviewer Update
03 Apr 2021, 22:29Like clockwork!! Saturday night.. and the internet is down again!!!
LM
Liezl M's update03 Apr 2021, 22:29
Reviewer Update
Like clockwork!! Saturday night.. and the internet is down again!!!
LM
Liezl M's updateReviewer Update
09 Apr 2021, 21:58As expected.. Friday night.. no internet!! Clearly Metrofibre incapable of supplying customers with the service they pay for over weekends!
LM
Liezl M's update09 Apr 2021, 21:58
Reviewer Update
As expected.. Friday night.. no internet!! Clearly Metrofibre incapable of supplying customers with the service they pay for over weekends!
LM
Liezl M's updateReviewer Update
12 Apr 2021, 19:29Internet off again! Still no response to any of my previous complaints either!
LM
Liezl M's update12 Apr 2021, 19:29
Reviewer Update
Internet off again! Still no response to any of my previous complaints either!