Internet down ,ticket logged calls dropped, no response just ****ty service

I have not had any internet connections from 13;00 6th June 2023.i called your supporttl number to no avail.Logged a ticket ***.My husband followed up with call last night only to told that theres problem around pretoria north wit fibre coverage and that they are working on it.No notification what's so ever to customers about any interruptions.Internet still not back..we then ca this morning our call was answered amd dropped the munite we complained about the connectivity.we called and dialed again and some guy answered the call,we gave I'm the ticket number and then he said we should hold ..we have been holding for 30 long minutes until the call cut...mind you using our airtime...tell me wat type of service is this.I work from home,now my work has to fall behind because eof lack of internet,even worse than metrofibre does not even communicate with its customers.i have not missed any of my monthly subscription fees and yet I get *** service.Perhaps it's time to cancel this ****ty account.Really I can't be having my job on the line because metrofibre does deliver and consider its customers.On my ticket I mentioned this is rather urgent ..no response ..no phone call about feedback whatsoever.