SR
Stephan R
1 reviews | Active since Feb 2022
15 Feb 2026, 12:51
Internet Connection Unstable
This is now my 4 month with connection issues, I use Cool Ideas as my ISP and Metro fibre the line owner. The connection is very unstable and every time Cool Ideas say that a technician from Metro fibre will come out which never happens. Do not use either of them, useless!
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MetroFibre Networx's replyOfficial
15 Feb 2026, 13:07Dear Stephan Van Rooyen
We understand how frustrating it must be to experience ongoing connection instability over the past four months. This is certainly not the level of service we aim to provide.
Your feedback has been noted, and we are taking this matter seriously. We are engaging with the relevant technical teams to review your line history and determine why technician visits may not have taken place as communicated. Ensuring that a technician is dispatched where required and that the root cause of the instability is properly identified is now being prioritized.
We value the opportunity to address this and work toward a permanent resolution. Please share your reference number or contact details via direct message so we can escalate this immediately and provide you with clear feedback and timelines.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We understand how frustrating it must be to experience ongoing connection instability over the past four months. This is certainly not the level of service we aim to provide.
Your feedback has been noted, and we are taking this matter seriously. We are engaging with the relevant technical teams to review your line history and determine why technician visits may not have taken place as communicated. Ensuring that a technician is dispatched where required and that the root cause of the instability is properly identified is now being prioritized.
We value the opportunity to address this and work toward a permanent resolution. Please share your reference number or contact details via direct message so we can escalate this immediately and provide you with clear feedback and timelines.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply15 Feb 2026, 13:07
Official
Dear Stephan Van Rooyen
We understand how frustrating it must be to experience ongoing connection instability over the past four months. This is certainly not the level of service we aim to provide.
Your feedback has been noted, and we are taking this matter seriously. We are engaging with the relevant technical teams to review your line history and determine why technician visits may not have taken place as communicated. Ensuring that a technician is dispatched where required and that the root cause of the instability is properly identified is now being prioritized.
We value the opportunity to address this and work toward a permanent resolution. Please share your reference number or contact details via direct message so we can escalate this immediately and provide you with clear feedback and timelines.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We understand how frustrating it must be to experience ongoing connection instability over the past four months. This is certainly not the level of service we aim to provide.
Your feedback has been noted, and we are taking this matter seriously. We are engaging with the relevant technical teams to review your line history and determine why technician visits may not have taken place as communicated. Ensuring that a technician is dispatched where required and that the root cause of the instability is properly identified is now being prioritized.
We value the opportunity to address this and work toward a permanent resolution. Please share your reference number or contact details via direct message so we can escalate this immediately and provide you with clear feedback and timelines.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations