AVdM
Angelique Van der Merwe
1 reviews | Active since Nov 2023
25 Nov 2023, 22:26
Internet connection
After days of struggle with no customer support/ assistance from Metrofibre at all after reaching out via whatsapp, emails and numerous phone calls I finally got Shandre Kaizer that helped me resolve my internet connection issue fast and effortlessly! Thank you Shandre seems like you are the only person there that actually helps a client. As for the rest of Metrofibre I am very disappointed and disgusted in your service! We pay and you are always on time taking our money but when it comes to assistance you don't even make any effort in helping!
Thank you Shandre once again. You were an angel sent to me!
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Replies (1)
MetroFibre Networx's replyOfficial
27 Nov 2023, 11:59Dear Angelique
Thank you for taking the time to share your recent experience with us. We sincerely apologize for the initial challenges you faced, and we appreciate your patience.
We are delighted to hear that Shandre Kaizer was able to swiftly and effortlessly resolve your internet connection issue. Your kind words regarding Shandre's assistance mean a great deal to us, and we will be sure to commend her for her exceptional service.
At Metrofibre, we strive to provide top-notch customer service, and your feedback helps us identify areas for improvement. We understand your disappointment with the initial lack of assistance, and we're committed to ensuring a more responsive and helpful experience in the future.
If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out. We value your business, and we're here to make your experience with Metrofibre a positive one.
Thank you once again for your understanding, and we appreciate your continued trust in our service.
Best Wishes
Marilize
Thank you for taking the time to share your recent experience with us. We sincerely apologize for the initial challenges you faced, and we appreciate your patience.
We are delighted to hear that Shandre Kaizer was able to swiftly and effortlessly resolve your internet connection issue. Your kind words regarding Shandre's assistance mean a great deal to us, and we will be sure to commend her for her exceptional service.
At Metrofibre, we strive to provide top-notch customer service, and your feedback helps us identify areas for improvement. We understand your disappointment with the initial lack of assistance, and we're committed to ensuring a more responsive and helpful experience in the future.
If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out. We value your business, and we're here to make your experience with Metrofibre a positive one.
Thank you once again for your understanding, and we appreciate your continued trust in our service.
Best Wishes
Marilize
MetroFibre Networx's reply27 Nov 2023, 11:59
Official
Dear Angelique
Thank you for taking the time to share your recent experience with us. We sincerely apologize for the initial challenges you faced, and we appreciate your patience.
We are delighted to hear that Shandre Kaizer was able to swiftly and effortlessly resolve your internet connection issue. Your kind words regarding Shandre's assistance mean a great deal to us, and we will be sure to commend her for her exceptional service.
At Metrofibre, we strive to provide top-notch customer service, and your feedback helps us identify areas for improvement. We understand your disappointment with the initial lack of assistance, and we're committed to ensuring a more responsive and helpful experience in the future.
If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out. We value your business, and we're here to make your experience with Metrofibre a positive one.
Thank you once again for your understanding, and we appreciate your continued trust in our service.
Best Wishes
Marilize
Thank you for taking the time to share your recent experience with us. We sincerely apologize for the initial challenges you faced, and we appreciate your patience.
We are delighted to hear that Shandre Kaizer was able to swiftly and effortlessly resolve your internet connection issue. Your kind words regarding Shandre's assistance mean a great deal to us, and we will be sure to commend her for her exceptional service.
At Metrofibre, we strive to provide top-notch customer service, and your feedback helps us identify areas for improvement. We understand your disappointment with the initial lack of assistance, and we're committed to ensuring a more responsive and helpful experience in the future.
If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out. We value your business, and we're here to make your experience with Metrofibre a positive one.
Thank you once again for your understanding, and we appreciate your continued trust in our service.
Best Wishes
Marilize