DS
Devina S
1 reviews | Active since Jan 2012
04 Aug 2025, 18:58
Intermittent Internet vorna valley midrand
We in vorna valley are having issues since last week and we are given stories. Check this test that. We are all on different isp and commonality is vumatel. Please sort out!
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
04 Aug 2025, 19:28Dear Devina
Thank you for bringing this to our attention.
We sincerely apologise for the inconvenience you and other residents in Vorna Valley have been experiencing. Please be assured that your query has been escalated to the relevant team for urgent investigation and resolution.
We are actively working with all involved parties to identify and resolve the root cause of the issue. We understand how frustrating this is and will continue to monitor the situation closely.
We will keep you updated on the progress and appreciate your patience while we work to restore stable connectivity.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention.
We sincerely apologise for the inconvenience you and other residents in Vorna Valley have been experiencing. Please be assured that your query has been escalated to the relevant team for urgent investigation and resolution.
We are actively working with all involved parties to identify and resolve the root cause of the issue. We understand how frustrating this is and will continue to monitor the situation closely.
We will keep you updated on the progress and appreciate your patience while we work to restore stable connectivity.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply04 Aug 2025, 19:28
Official
Dear Devina
Thank you for bringing this to our attention.
We sincerely apologise for the inconvenience you and other residents in Vorna Valley have been experiencing. Please be assured that your query has been escalated to the relevant team for urgent investigation and resolution.
We are actively working with all involved parties to identify and resolve the root cause of the issue. We understand how frustrating this is and will continue to monitor the situation closely.
We will keep you updated on the progress and appreciate your patience while we work to restore stable connectivity.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention.
We sincerely apologise for the inconvenience you and other residents in Vorna Valley have been experiencing. Please be assured that your query has been escalated to the relevant team for urgent investigation and resolution.
We are actively working with all involved parties to identify and resolve the root cause of the issue. We understand how frustrating this is and will continue to monitor the situation closely.
We will keep you updated on the progress and appreciate your patience while we work to restore stable connectivity.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
DS
Devina S's updateReviewer Update
04 Aug 2025, 19:38We are struggling from last week and different isp. I was told earlier by you to connect my router via lan. That in itself proves metro does not believe me. All the other residents have the same issue and all our isp connect through vuma so why did your help desk make me do a speed test like an idiot!! Get our fibre fixed please!!!!
DS
Devina S's update04 Aug 2025, 19:38
Reviewer Update
We are struggling from last week and different isp. I was told earlier by you to connect my router via lan. That in itself proves metro does not believe me. All the other residents have the same issue and all our isp connect through vuma so why did your help desk make me do a speed test like an idiot!! Get our fibre fixed please!!!!
MetroFibre Networx's replyOfficial
04 Aug 2025, 19:48Dear Devina
The above has been noted and the team has been advised.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The above has been noted and the team has been advised.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply04 Aug 2025, 19:48
Official
Dear Devina
The above has been noted and the team has been advised.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The above has been noted and the team has been advised.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
DS
Devina S's updateReviewer Update
05 Aug 2025, 08:18AND AGAIN NO INTERNET!!! HOW DO I WORK? WE REPORTED LAST WEEK WHAY ARE YOUDOING TO FIX THIS???
DS
Devina S's update05 Aug 2025, 08:18
Reviewer Update
AND AGAIN NO INTERNET!!! HOW DO I WORK? WE REPORTED LAST WEEK WHAY ARE YOUDOING TO FIX THIS???