SM
Susanna M
1 reviews | Active since Apr 2023
26 Aug 2026, 15:42
Initially had a bad experience last two days, not being able to reach MetroFibre via the AI bot phone system as well as the support emailling system
Initially had a bad experience last two days, not being able to reach MetroFibre via the AI bot phone system as well as the support emailling system. Eventually decided to drive through to MetroFibre in Centurion, where Phindile Msokwini helped us with the technical support we needed. She was very helpfull, professional and kind. Top notch service! Thank you Phindile!
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MetroFibre Networx's replyOfficial
26 Aug 2026, 15:55Dear Susanna
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear about your positive experience and truly appreciate you sharing your feedback. We are especially pleased to know that Phindile Msokwini was able to assist you with your technical support needs in a professional, kind, and helpful manner, and that she was able to turn your experience around.
Your kind words are greatly valued and will be shared with Phindile and the team as recognition for her excellent service.
We appreciate your support and thank you for choosing Metrofibre.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear about your positive experience and truly appreciate you sharing your feedback. We are especially pleased to know that Phindile Msokwini was able to assist you with your technical support needs in a professional, kind, and helpful manner, and that she was able to turn your experience around.
Your kind words are greatly valued and will be shared with Phindile and the team as recognition for her excellent service.
We appreciate your support and thank you for choosing Metrofibre.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply26 Aug 2026, 15:55
Official
Dear Susanna
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear about your positive experience and truly appreciate you sharing your feedback. We are especially pleased to know that Phindile Msokwini was able to assist you with your technical support needs in a professional, kind, and helpful manner, and that she was able to turn your experience around.
Your kind words are greatly valued and will be shared with Phindile and the team as recognition for her excellent service.
We appreciate your support and thank you for choosing Metrofibre.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear about your positive experience and truly appreciate you sharing your feedback. We are especially pleased to know that Phindile Msokwini was able to assist you with your technical support needs in a professional, kind, and helpful manner, and that she was able to turn your experience around.
Your kind words are greatly valued and will be shared with Phindile and the team as recognition for her excellent service.
We appreciate your support and thank you for choosing Metrofibre.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations