LP
Louise P
1 reviews | Active since Jul 2021
17 Jul 2021, 21:33
Indifference at MetroFibre Networx
Dear MetroFibre I could not believe that there were still organisations who thought indifference to their customers was an option. But there you are. Holding first place in the race to total indifference. My ISP have tried their best to ensure me that someone is looking at my fibre connection issues - I know the problem is not with them - but they have probably also been stunned by your apathy and may be trying to compensate. Shame, perhaps the looters took your service team.
Helpful (0)
Replies (2)0
Replies (2)LP
Louise P's updateReviewer Update
18 Jul 2021, 11:47It would seem there is a chain of pain. Metrofibre's Lesego has been super kind and tried to help but there are perhaps too many middle men. No idea who to speak to, who is responsible and who will help.
LP
Louise P's update18 Jul 2021, 11:47
Reviewer Update
It would seem there is a chain of pain. Metrofibre's Lesego has been super kind and tried to help but there are perhaps too many middle men. No idea who to speak to, who is responsible and who will help.
MetroFibre Networx's replyOfficial
19 Jul 2021, 08:24Good morning Louise,
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
MetroFibre Networx's reply19 Jul 2021, 08:24
Official
Good morning Louise,
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team