incredibly frustrating and disappointing

⭐⭐☆☆☆ 1 Star

My experience with MetroFibre has been incredibly frustrating and disappointing.

After formally requesting cancellation of my service, I received written confirmation from MetroFibre that the service would be terminated effective 28 February 2025. Despite this, I was later presented with charges allegedly incurred months after the cancellation date and was subsequently listed for non-payment.

What makes this situation particularly concerning is that MetroFibre appears willing to pursue collections and negatively affect a customer's credit profile without first ensuring that its own records are accurate and consistent. As a customer, I should not have to fight to prove that a service was cancelled when the company itself confirmed the cancellation in writing.

The burden of correcting MetroFibre's administrative errors has been placed entirely on me. Instead of investigating obvious discrepancies between cancellation records and later invoices, the company has chosen to pursue payment and adverse action against a customer.

I am also deeply concerned about the handling of customer information when inaccurate account data can apparently be shared with third parties for debt collection or credit listing purposes before basic verification takes place.

A telecommunications provider should have reliable billing systems, accurate record keeping, and fair dispute resolution processes. Unfortunately, my experience has demonstrated the opposite.

I would strongly encourage prospective customers to keep detailed records of all communications, cancellation requests, and account statements. If you ever need to cancel a service, make sure you obtain written confirmation and retain it indefinitely.

Based on my experience, I cannot recommend MetroFibre.