Increase premium with no notification

The service I have received from this organization has been appalling and if I could give 0 stars I would.

I received an SMS on 28 May 2026 advising me of an increase to my current package, which clearly stated that the increase would only take effect from 1 July 2026. However, I have since discovered that the increased amount has already been app**** to my June 2026 bill.

This is highly concerning and, in my view, contrary to the requirement of providing customers with at least 30 calendar days' notice before implementing a price increase. Applying the increase earlier than the effective date communicated to me is both unfair and unacceptable.

What makes this situation even more frustrating is that I am now expected to pay the increased amount to avoid having my services suspended, leaving me with no internet access if payment is not made.

To make matters worse, no one has been willing or available to assist me. I have been attempting to contact your customer service department since 09:00 this morning, and it is now 16:00 without any success, when I spoke to an agent (Sabelo) he dropped the call before I could even state my reason for calling. The lack of communication, support, and accountability is extremely disappointing.

I request that this matter be urgently investigated and corrected, and that the June 2026 bill be amended to reflect the correct charges in line with the notice provided.

Without a doubt, this is the worst customer service experience I have encountered.