AN
ANDILE N
1 reviews | Active since May 2012
29 Aug 2025, 17:00
Increase in subscription cost, but longer and more frequent internet outages.
Supersonic aka MTN Fibre have been terrible. Most especially when there is an outage. You don't know who to call or where to get an update. We have an internet outage every other day. You never know when it's coming so you still need to always have extra data for your MiFi router although you already have a fibre connection. Then they have the audacity to institute a second subscription increase this year. Over 15 % increase with just a few months. Metrofibre's not any more innocent as MTN/ Supersonic use their infrastructure. Their outages can last hours, with no warning and no explanation at all. Really disgusting service from all three these companies.
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MetroFibre Networx's replyOfficial
29 Aug 2025, 17:54Dear Andile
Thank you for sharing your concerns with us. We sincerely acknowledge the frustration you’ve experienced with the outages and the impact this has had on your connectivity.
Please be assured that our engineers are continuously working on strengthening and improving the network infrastructure to minimise the number of outages and ensure a more stable service. While challenges do occur from time to time, our goal is to reduce these interruptions and improve communication around them.
We truly appreciate your patience and understanding as we work towards providing you with a more reliable experience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for sharing your concerns with us. We sincerely acknowledge the frustration you’ve experienced with the outages and the impact this has had on your connectivity.
Please be assured that our engineers are continuously working on strengthening and improving the network infrastructure to minimise the number of outages and ensure a more stable service. While challenges do occur from time to time, our goal is to reduce these interruptions and improve communication around them.
We truly appreciate your patience and understanding as we work towards providing you with a more reliable experience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply29 Aug 2025, 17:54
Official
Dear Andile
Thank you for sharing your concerns with us. We sincerely acknowledge the frustration you’ve experienced with the outages and the impact this has had on your connectivity.
Please be assured that our engineers are continuously working on strengthening and improving the network infrastructure to minimise the number of outages and ensure a more stable service. While challenges do occur from time to time, our goal is to reduce these interruptions and improve communication around them.
We truly appreciate your patience and understanding as we work towards providing you with a more reliable experience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for sharing your concerns with us. We sincerely acknowledge the frustration you’ve experienced with the outages and the impact this has had on your connectivity.
Please be assured that our engineers are continuously working on strengthening and improving the network infrastructure to minimise the number of outages and ensure a more stable service. While challenges do occur from time to time, our goal is to reduce these interruptions and improve communication around them.
We truly appreciate your patience and understanding as we work towards providing you with a more reliable experience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations