DM
Derick M
1 reviews | Active since Sept 2016
10 Dec 2024, 16:12
Incorrect statement
You need to tell them every month to allocate payment, they block you because they are no allocating payments and my statement is always incorrect. I should have even given 0 star because they are just **** service.
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
10 Dec 2024, 16:45Dear Derick,
Thank you for bringing your concerns to our attention. We understand the importance of accurate billing and prompt payment allocation. Please rest assured that we have raised this matter with our Finance Management Team on your existing ticket, 514858. They are actively working to ensure your concerns are addressed and resolved to your satisfaction.
We appreciate your patience as we work towards a resolution and will keep you updated throughout the process.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. We understand the importance of accurate billing and prompt payment allocation. Please rest assured that we have raised this matter with our Finance Management Team on your existing ticket, 514858. They are actively working to ensure your concerns are addressed and resolved to your satisfaction.
We appreciate your patience as we work towards a resolution and will keep you updated throughout the process.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply10 Dec 2024, 16:45
Official
Dear Derick,
Thank you for bringing your concerns to our attention. We understand the importance of accurate billing and prompt payment allocation. Please rest assured that we have raised this matter with our Finance Management Team on your existing ticket, 514858. They are actively working to ensure your concerns are addressed and resolved to your satisfaction.
We appreciate your patience as we work towards a resolution and will keep you updated throughout the process.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. We understand the importance of accurate billing and prompt payment allocation. Please rest assured that we have raised this matter with our Finance Management Team on your existing ticket, 514858. They are actively working to ensure your concerns are addressed and resolved to your satisfaction.
We appreciate your patience as we work towards a resolution and will keep you updated throughout the process.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
DM
Derick M's updateReviewer Update
11 Dec 2024, 13:36Kindly please the issue is not resolved, i still have no connectivity. although i dont owe you.
DM
Derick M's update11 Dec 2024, 13:36
Reviewer Update
Kindly please the issue is not resolved, i still have no connectivity. although i dont owe you.
MetroFibre Networx's replyOfficial
11 Dec 2024, 15:53We sincerely apologize for the ongoing inconvenience and understand your frustration. Please be assured that we have escalated the issue, and our team is working to resolve it as quickly as possible.Thank you for your patience, and we appreciate your understanding.
MetroFibre Networx's reply11 Dec 2024, 15:53
Official
We sincerely apologize for the ongoing inconvenience and understand your frustration. Please be assured that we have escalated the issue, and our team is working to resolve it as quickly as possible.Thank you for your patience, and we appreciate your understanding.
DM
Derick M's updateReviewer Update
18 Dec 2024, 20:54How long is going to take for the account to be corrected? The account still reflecting a balance, whilst I don't owe you.
DM
Derick M's update18 Dec 2024, 20:54
Reviewer Update
How long is going to take for the account to be corrected? The account still reflecting a balance, whilst I don't owe you.
MetroFibre Networx's replyOfficial
18 Dec 2024, 21:00 We apologize. We have requested urgent assistance, and they will be assisting tomorrow morning as they are currently closed.
MetroFibre Networx's reply18 Dec 2024, 21:00
Official
We apologize. We have requested urgent assistance, and they will be assisting tomorrow morning as they are currently closed.
DM
Derick M's updateReviewer Update
17 Jan 2025, 20:10Metrofibre you are very very useless, still the issue is not resolved.
DM
Derick M's update17 Jan 2025, 20:10
Reviewer Update
Metrofibre you are very very useless, still the issue is not resolved.