Incorrect installation/fibre cable damaged

We live in Pta Gardens and have a damaged fibre cable since last week. The installation was never done correctly. They installed it above ground in a pvc pipe. Which now have perished at the brackets and has become undone. With "traffic" in the drive way etc the cable was damaged.

We had a technician here last week to measure everything but have since not received any feedback on when this will be fixed.

We have been paying our service provider for WiFi that we don't even have. We are working from home as well and now had to buy additional data because of an issue that could have been fixed last week already. I need to phone metro fibre to get feedback, they never phone with Amy update from their side. But everytime I contact them they just say that no new feedback is available. So no one has done anything for a week now.

My ticket nr is 186618.

I need this fixed ASAP, this is completely unacceptable and very poor service from metro fibres side.