FF
Filia F
1 reviews | Active since Jul 2011
07 Nov 2023, 14:25
Incorrect billing for migrated clients.
I was a MetroFibre Go customer and was migrated to MetroFibre Direct with the offer of a 250GB package for the same price that I was paying, which was R760pm. Ever since the migration in May 2023, and even though I have received acknowledgement from the company that this is an error, they have been charging me R799pm. I have sent numerous emails, logged multiple support calls and have spoken to various departments to correct this with no success. I don't know what to do anymore. Is there anyone out there who can help?
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
07 Nov 2023, 17:04Dear Filia
We sincerely apologize for the billing issue you've been facing since your migration to MetroFibre Direct. Your concerns are important to us, and we are committed to addressing this matter promptly.
After reviewing your provided details, it appears there might be a challenge in locating your service based on the information provided. To ensure an accurate and efficient resolution, we kindly request that you provide us with your account holder details.
We understand the frustration you've experienced, and we want to assure you that we are here to help. Once we receive your account holder information, we will investigate the matter and work diligently to correct the billing discrepancy.
Please expect an email from our team to obtain the necessary details. Your satisfaction is our utmost priority, and we are dedicated to resolving this issue to your satisfaction.
Thank you for your patience and understanding as we work to make this right. We look forward to assisting you with your billing concern.
Best Wishes
Marilize
We sincerely apologize for the billing issue you've been facing since your migration to MetroFibre Direct. Your concerns are important to us, and we are committed to addressing this matter promptly.
After reviewing your provided details, it appears there might be a challenge in locating your service based on the information provided. To ensure an accurate and efficient resolution, we kindly request that you provide us with your account holder details.
We understand the frustration you've experienced, and we want to assure you that we are here to help. Once we receive your account holder information, we will investigate the matter and work diligently to correct the billing discrepancy.
Please expect an email from our team to obtain the necessary details. Your satisfaction is our utmost priority, and we are dedicated to resolving this issue to your satisfaction.
Thank you for your patience and understanding as we work to make this right. We look forward to assisting you with your billing concern.
Best Wishes
Marilize
MetroFibre Networx's reply07 Nov 2023, 17:04
Official
Dear Filia
We sincerely apologize for the billing issue you've been facing since your migration to MetroFibre Direct. Your concerns are important to us, and we are committed to addressing this matter promptly.
After reviewing your provided details, it appears there might be a challenge in locating your service based on the information provided. To ensure an accurate and efficient resolution, we kindly request that you provide us with your account holder details.
We understand the frustration you've experienced, and we want to assure you that we are here to help. Once we receive your account holder information, we will investigate the matter and work diligently to correct the billing discrepancy.
Please expect an email from our team to obtain the necessary details. Your satisfaction is our utmost priority, and we are dedicated to resolving this issue to your satisfaction.
Thank you for your patience and understanding as we work to make this right. We look forward to assisting you with your billing concern.
Best Wishes
Marilize
We sincerely apologize for the billing issue you've been facing since your migration to MetroFibre Direct. Your concerns are important to us, and we are committed to addressing this matter promptly.
After reviewing your provided details, it appears there might be a challenge in locating your service based on the information provided. To ensure an accurate and efficient resolution, we kindly request that you provide us with your account holder details.
We understand the frustration you've experienced, and we want to assure you that we are here to help. Once we receive your account holder information, we will investigate the matter and work diligently to correct the billing discrepancy.
Please expect an email from our team to obtain the necessary details. Your satisfaction is our utmost priority, and we are dedicated to resolving this issue to your satisfaction.
Thank you for your patience and understanding as we work to make this right. We look forward to assisting you with your billing concern.
Best Wishes
Marilize
FF
Filia F's updateReviewer Update
07 Nov 2023, 17:07Account No: FIL012
FF
Filia F's update07 Nov 2023, 17:07
Reviewer Update
Account No: FIL012
FF
Filia F's updateReviewer Update
17 Nov 2023, 12:18I have not been helped with this issue, in fact, 2 days after I posted this review, I was again reminded that my account was in arrears. Do the departments at Metrofibre communicate with each other at all?
FF
Filia F's update17 Nov 2023, 12:18
Reviewer Update
I have not been helped with this issue, in fact, 2 days after I posted this review, I was again reminded that my account was in arrears. Do the departments at Metrofibre communicate with each other at all?