DB
Dimba B
1 reviews | Active since Jan 2023
06 Mar 2023, 14:07
Incorrect billing
Im really frustrated with these people in order to get their attention you have to expose them here and they will flood your phone with phone calls. Metrofiber please help me understand how do you continue billing an account that is in arrears despite you sending a email stating you wont be billing until the amount in arrears is being settled. Now boom new statement comes in the amount is different from what is owed which is based on your customer portal.
Very unprofessional emails are not being rep****. Consultants are promising to call back but dont. I really dont know how they operate in this service provider.
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
06 Mar 2023, 14:22Good afternoon Dimba,
We sincerely apologize for the service you have received from our Finance team.
Our Finance team will be in contact with you shortly.
Kind Regards
Clarisa
Metrofibre
We sincerely apologize for the service you have received from our Finance team.
Our Finance team will be in contact with you shortly.
Kind Regards
Clarisa
Metrofibre
MetroFibre Networx's reply06 Mar 2023, 14:22
Official
Good afternoon Dimba,
We sincerely apologize for the service you have received from our Finance team.
Our Finance team will be in contact with you shortly.
Kind Regards
Clarisa
Metrofibre
We sincerely apologize for the service you have received from our Finance team.
Our Finance team will be in contact with you shortly.
Kind Regards
Clarisa
Metrofibre
DB
Dimba B's updateReviewer Update
09 Mar 2023, 08:04I still have not received any call nor reply to my numerous emails that I send every day. Im always promised on messenger that finance department will contact me but they dont. What frustrates me more is that you still trying to debit my account knowing very well that the billing is incorrect. I will be reporting and taking futher steps on this service provider.
DB
Dimba B's update09 Mar 2023, 08:04
Reviewer Update
I still have not received any call nor reply to my numerous emails that I send every day. Im always promised on messenger that finance department will contact me but they dont. What frustrates me more is that you still trying to debit my account knowing very well that the billing is incorrect. I will be reporting and taking futher steps on this service provider.
MetroFibre Networx's replyOfficial
11 Mar 2023, 17:50Good afternoon Dimba,
Kindly check your emails as our finance department has confirmed that they have assisted via email.
Kind Regards
Clarisa
Metrofibre
Kindly check your emails as our finance department has confirmed that they have assisted via email.
Kind Regards
Clarisa
Metrofibre
MetroFibre Networx's reply11 Mar 2023, 17:50
Official
Good afternoon Dimba,
Kindly check your emails as our finance department has confirmed that they have assisted via email.
Kind Regards
Clarisa
Metrofibre
Kindly check your emails as our finance department has confirmed that they have assisted via email.
Kind Regards
Clarisa
Metrofibre
DB
Dimba B's updateReviewer Update
12 Mar 2023, 19:56That email was sent after I had already posted here. Anyway it does not explain why my account was active after I received a email stating that the services will be suspended withinin 48hrs. Futher more it says there will be no futher debit orders loaded until the amount in arrears is settled. Comes month end I get a statement with increased balance. I dont understand is it so hard to pick up a phone and call the customer. I have done my part I cant keep on begging for explanation from people who careless for their customers. I will be lodging a formal complain againts you.
DB
Dimba B's update12 Mar 2023, 19:56
Reviewer Update
That email was sent after I had already posted here. Anyway it does not explain why my account was active after I received a email stating that the services will be suspended withinin 48hrs. Futher more it says there will be no futher debit orders loaded until the amount in arrears is settled. Comes month end I get a statement with increased balance. I dont understand is it so hard to pick up a phone and call the customer. I have done my part I cant keep on begging for explanation from people who careless for their customers. I will be lodging a formal complain againts you.
MetroFibre Networx's replyOfficial
13 Mar 2023, 05:58Dear Dimba
Please note that the finance team will be in contact to assist you accordingly.
Kind Regards,
Ayanda
MetroFibre
Please note that the finance team will be in contact to assist you accordingly.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply13 Mar 2023, 05:58
Official
Dear Dimba
Please note that the finance team will be in contact to assist you accordingly.
Kind Regards,
Ayanda
MetroFibre
Please note that the finance team will be in contact to assist you accordingly.
Kind Regards,
Ayanda
MetroFibre