MAf
Marquin Adams faith.lennon
1 reviews | Active since Oct 2023
20 Jan 2026, 09:35
Incorrect Account Handed to Attorneys and Ongoing Harassment
I am writing to formally complain about an account that has been incorrectly attributed to me and handed over to your attorneys.
This account does not belong to me. I previously lodged a complaint on HelloPeter regarding this matter, after which Metrofibre contacted me and assured me that the issue would be rectified.
Despite this assurance, I continue to receive phone calls and SMS messages from your attorneys, threatening to list me with the credit bureau. Since the call from Metrofibre, the harassment has continued on numerous occasions, which is unacceptable.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
20 Jan 2026, 10:34Thank you, Marquin, for bringing this matter to our attention and for taking the time to outline your experience. We acknowledge the seriousness of your concerns regarding the account incorrectly attributed to you and the continued contact from the attorneys despite prior assurances.
Your feedback has been noted, and we are actively engaging with the relevant internal teams to investigate this matter, verify the account details, and ensure that it is addressed appropriately. We understand the importance of resolving this promptly and preventing any further inconvenience.
We will be in touch to assist with further feedback once the investigation has progressed. Thank you for your patience while we work to address this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Your feedback has been noted, and we are actively engaging with the relevant internal teams to investigate this matter, verify the account details, and ensure that it is addressed appropriately. We understand the importance of resolving this promptly and preventing any further inconvenience.
We will be in touch to assist with further feedback once the investigation has progressed. Thank you for your patience while we work to address this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply20 Jan 2026, 10:34
Official
Thank you, Marquin, for bringing this matter to our attention and for taking the time to outline your experience. We acknowledge the seriousness of your concerns regarding the account incorrectly attributed to you and the continued contact from the attorneys despite prior assurances.
Your feedback has been noted, and we are actively engaging with the relevant internal teams to investigate this matter, verify the account details, and ensure that it is addressed appropriately. We understand the importance of resolving this promptly and preventing any further inconvenience.
We will be in touch to assist with further feedback once the investigation has progressed. Thank you for your patience while we work to address this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Your feedback has been noted, and we are actively engaging with the relevant internal teams to investigate this matter, verify the account details, and ensure that it is addressed appropriately. We understand the importance of resolving this promptly and preventing any further inconvenience.
We will be in touch to assist with further feedback once the investigation has progressed. Thank you for your patience while we work to address this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations