T
Thandokazi
1 reviews | Active since Jan 2022
02 Jan 2026, 12:07
Inconvenience.
Worst service I've ever experienced, I app**** and paid for Fibre on the 27th of November, it was only INCOMPLETELY installed on the 31st of December, The installer told us everything was complete when he was done installing, but it apparently was not according to the sales team when we went to inquire about why we did not receive the router. I have logged several tickets as complaints about this matter none have been resolved on time or professionally. At this point I feel I wasted my money and my time on this issue. I would really just like some real help or a refund.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
02 Jan 2026, 12:42Dear Thandokazi
Thank you for bringing this matter to our attention. We acknowledge receipt of your query and understand the inconvenience and frustration caused by the delays and poor experience you have described.
Please be advised that we have escalated this matter and requested the relevant department to urgently investigate your account and assist further. They have been asked to contact you directly to provide feedback and work towards a prompt resolution.
We appreciate your patience while this matter is being addressed and assure you that we are following up to ensure it is resolved as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We acknowledge receipt of your query and understand the inconvenience and frustration caused by the delays and poor experience you have described.
Please be advised that we have escalated this matter and requested the relevant department to urgently investigate your account and assist further. They have been asked to contact you directly to provide feedback and work towards a prompt resolution.
We appreciate your patience while this matter is being addressed and assure you that we are following up to ensure it is resolved as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply02 Jan 2026, 12:42
Official
Dear Thandokazi
Thank you for bringing this matter to our attention. We acknowledge receipt of your query and understand the inconvenience and frustration caused by the delays and poor experience you have described.
Please be advised that we have escalated this matter and requested the relevant department to urgently investigate your account and assist further. They have been asked to contact you directly to provide feedback and work towards a prompt resolution.
We appreciate your patience while this matter is being addressed and assure you that we are following up to ensure it is resolved as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We acknowledge receipt of your query and understand the inconvenience and frustration caused by the delays and poor experience you have described.
Please be advised that we have escalated this matter and requested the relevant department to urgently investigate your account and assist further. They have been asked to contact you directly to provide feedback and work towards a prompt resolution.
We appreciate your patience while this matter is being addressed and assure you that we are following up to ensure it is resolved as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations