MM
Mimi M
1 reviews | Active since Sept 2024
11 Dec 2024, 14:22
Inconsistent invoices, statements and payment links.
I am extremely disappointed with the way my fibre account is being handled. For the past 3 months I have been receiving inconsistent statements, invoices, corrections and wrong amounts on payment links. November I paid up my account and brought it up to date based on the statement and payment link received from the provider. Just yesterday I received another statement with new corrections I do not even understand, as we speak I am sitting with a new bill and a suspended account. This is very inconcnvenient and frustrating. Please accounts fix your systems
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Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
11 Dec 2024, 14:41Dear Mudzunga Madzaga
Thank you for bringing this matter to our attention. We understand how frustrating and inconvenient this situation has been, and we want to assure you that we are taking it seriously.
We are escalating this issue to the appropriate team to thoroughly investigate and resolve the discrepancies with your account, statements, invoices, and payment links. We will ensure that the necessary corrections are made and your account is reinstated promptly.
Please rest assured that we are committed to resolving this matter as quickly as possible, and we will keep you updated on the progress.
I appreciate your patience as we work on this.
Kind Regards
Sibonisile MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We understand how frustrating and inconvenient this situation has been, and we want to assure you that we are taking it seriously.
We are escalating this issue to the appropriate team to thoroughly investigate and resolve the discrepancies with your account, statements, invoices, and payment links. We will ensure that the necessary corrections are made and your account is reinstated promptly.
Please rest assured that we are committed to resolving this matter as quickly as possible, and we will keep you updated on the progress.
I appreciate your patience as we work on this.
Kind Regards
Sibonisile MetroFibre Complaints & Escalations
MetroFibre Networx's reply11 Dec 2024, 14:41
Official
Dear Mudzunga Madzaga
Thank you for bringing this matter to our attention. We understand how frustrating and inconvenient this situation has been, and we want to assure you that we are taking it seriously.
We are escalating this issue to the appropriate team to thoroughly investigate and resolve the discrepancies with your account, statements, invoices, and payment links. We will ensure that the necessary corrections are made and your account is reinstated promptly.
Please rest assured that we are committed to resolving this matter as quickly as possible, and we will keep you updated on the progress.
I appreciate your patience as we work on this.
Kind Regards
Sibonisile MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We understand how frustrating and inconvenient this situation has been, and we want to assure you that we are taking it seriously.
We are escalating this issue to the appropriate team to thoroughly investigate and resolve the discrepancies with your account, statements, invoices, and payment links. We will ensure that the necessary corrections are made and your account is reinstated promptly.
Please rest assured that we are committed to resolving this matter as quickly as possible, and we will keep you updated on the progress.
I appreciate your patience as we work on this.
Kind Regards
Sibonisile MetroFibre Complaints & Escalations
MM
Mimi M's updateReviewer Update
17 Jan 2025, 18:37Good day
So December 2024 my issue ended up getting resolved by metrofibre asking me to pay R499 for December which I did and got my service restored. Just today I sent them POP of R499 for January service only to get a response stating I am still owing those big amounts I thought got resolved last, why was my service restored if I was still owing. So basically we going back to the same issue, I cannot be explaining the same story to different agents every month. Metro fibre please sort out your accounts and kindly restore my service.
Thank you
So December 2024 my issue ended up getting resolved by metrofibre asking me to pay R499 for December which I did and got my service restored. Just today I sent them POP of R499 for January service only to get a response stating I am still owing those big amounts I thought got resolved last, why was my service restored if I was still owing. So basically we going back to the same issue, I cannot be explaining the same story to different agents every month. Metro fibre please sort out your accounts and kindly restore my service.
Thank you
MM
Mimi M's update17 Jan 2025, 18:37
Reviewer Update
Good day
So December 2024 my issue ended up getting resolved by metrofibre asking me to pay R499 for December which I did and got my service restored. Just today I sent them POP of R499 for January service only to get a response stating I am still owing those big amounts I thought got resolved last, why was my service restored if I was still owing. So basically we going back to the same issue, I cannot be explaining the same story to different agents every month. Metro fibre please sort out your accounts and kindly restore my service.
Thank you
So December 2024 my issue ended up getting resolved by metrofibre asking me to pay R499 for December which I did and got my service restored. Just today I sent them POP of R499 for January service only to get a response stating I am still owing those big amounts I thought got resolved last, why was my service restored if I was still owing. So basically we going back to the same issue, I cannot be explaining the same story to different agents every month. Metro fibre please sort out your accounts and kindly restore my service.
Thank you
MM
Mimi M's updateReviewer Update
25 Feb 2025, 20:58Good day
Me again. Same story different months since December.
January 2025 they ended up restoring.my service, no explanation whatsoever. Just today my internet just got cut again I sent them POP of R499 for February that that was already paid on the 11/02 only to get a response stating I am still owing those big amounts I thought got resolved last, why was my service restored again if I was still owing. So basically we going back to the same issue, I cannot be explaining the same story to different agents every month. Metro fibre please sort out your accounts and kindly restore my service.
This cannot be my monthly exercise, someone please assist
Me again. Same story different months since December.
January 2025 they ended up restoring.my service, no explanation whatsoever. Just today my internet just got cut again I sent them POP of R499 for February that that was already paid on the 11/02 only to get a response stating I am still owing those big amounts I thought got resolved last, why was my service restored again if I was still owing. So basically we going back to the same issue, I cannot be explaining the same story to different agents every month. Metro fibre please sort out your accounts and kindly restore my service.
This cannot be my monthly exercise, someone please assist
MM
Mimi M's update25 Feb 2025, 20:58
Reviewer Update
Good day
Me again. Same story different months since December.
January 2025 they ended up restoring.my service, no explanation whatsoever. Just today my internet just got cut again I sent them POP of R499 for February that that was already paid on the 11/02 only to get a response stating I am still owing those big amounts I thought got resolved last, why was my service restored again if I was still owing. So basically we going back to the same issue, I cannot be explaining the same story to different agents every month. Metro fibre please sort out your accounts and kindly restore my service.
This cannot be my monthly exercise, someone please assist
Me again. Same story different months since December.
January 2025 they ended up restoring.my service, no explanation whatsoever. Just today my internet just got cut again I sent them POP of R499 for February that that was already paid on the 11/02 only to get a response stating I am still owing those big amounts I thought got resolved last, why was my service restored again if I was still owing. So basically we going back to the same issue, I cannot be explaining the same story to different agents every month. Metro fibre please sort out your accounts and kindly restore my service.
This cannot be my monthly exercise, someone please assist
MetroFibre Networx's replyOfficial
26 Feb 2025, 10:31Dear Mimi
Thank you for reaching out. We sincerely apologize for the ongoing frustration and inconvenience this has caused.
We have escalated your query to our Finance department and requested them to urgently investigate your account in detail. They will be reviewing all transactions thoroughly and will be in contact with you to provide clarity, as well as an accurate updated statement.
Please be assured that we are treating this matter with urgency, and we will keep you updated on any progress. If you need any further assistance in the meantime, feel free to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out. We sincerely apologize for the ongoing frustration and inconvenience this has caused.
We have escalated your query to our Finance department and requested them to urgently investigate your account in detail. They will be reviewing all transactions thoroughly and will be in contact with you to provide clarity, as well as an accurate updated statement.
Please be assured that we are treating this matter with urgency, and we will keep you updated on any progress. If you need any further assistance in the meantime, feel free to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply26 Feb 2025, 10:31
Official
Dear Mimi
Thank you for reaching out. We sincerely apologize for the ongoing frustration and inconvenience this has caused.
We have escalated your query to our Finance department and requested them to urgently investigate your account in detail. They will be reviewing all transactions thoroughly and will be in contact with you to provide clarity, as well as an accurate updated statement.
Please be assured that we are treating this matter with urgency, and we will keep you updated on any progress. If you need any further assistance in the meantime, feel free to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out. We sincerely apologize for the ongoing frustration and inconvenience this has caused.
We have escalated your query to our Finance department and requested them to urgently investigate your account in detail. They will be reviewing all transactions thoroughly and will be in contact with you to provide clarity, as well as an accurate updated statement.
Please be assured that we are treating this matter with urgency, and we will keep you updated on any progress. If you need any further assistance in the meantime, feel free to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations