BR
Benita R
1 reviews | Active since Dec 2014
15 Jun 2020, 15:09
*********** & Unable to Provide Stable and Reliable Fibre Service
Metrofibre are to be avoided. Installation was completed over two weeks ago; there have been lengthy interruptions to connectivity almost everyday since that time. The contract is through Vodacom and whenever I phone them to report this issue there is an automated message stating that they "are aware of outages at numerous complexes". Additionally, the cover plate at the installation point fell off within three hours of installation, it took two weeks for them to return to repair this on Friday. Within an hour of allegedly fixing the problem the cover plate fell off the wall again. Lerato who had been my contact about the matter has not responded to my most recent message about this state of affairs. *********** and unable to deliver the service for which customers are paying.
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
15 Jun 2020, 15:13Dear Benita,
Thank you for your message. Please can you supply us with the account holder's full details, as well as address and ticket number. If you are with another ISP as service provider, please can you send us your account details as well as ISP name. With this information we can escalate the problem to the correct department.
Thank you in advance,
The MetroFibre Team
Thank you for your message. Please can you supply us with the account holder's full details, as well as address and ticket number. If you are with another ISP as service provider, please can you send us your account details as well as ISP name. With this information we can escalate the problem to the correct department.
Thank you in advance,
The MetroFibre Team
MetroFibre Networx's reply15 Jun 2020, 15:13
Official
Dear Benita,
Thank you for your message. Please can you supply us with the account holder's full details, as well as address and ticket number. If you are with another ISP as service provider, please can you send us your account details as well as ISP name. With this information we can escalate the problem to the correct department.
Thank you in advance,
The MetroFibre Team
Thank you for your message. Please can you supply us with the account holder's full details, as well as address and ticket number. If you are with another ISP as service provider, please can you send us your account details as well as ISP name. With this information we can escalate the problem to the correct department.
Thank you in advance,
The MetroFibre Team
BR
Benita R's updateReviewer Update
15 Jun 2020, 15:30Most of these details were sent to your sales support team today. My contract is through Vodacom, Lerato, your employee - mobile: *** - has my details. I am in Olivedale. Lerato blocked my number; I informed her on Friday that the cover plate had fallen off the wall again and the message has not been delivered. Dr. Benita de Robillard
BR
Benita R's update15 Jun 2020, 15:30
Reviewer Update
Most of these details were sent to your sales support team today. My contract is through Vodacom, Lerato, your employee - mobile: *** - has my details. I am in Olivedale. Lerato blocked my number; I informed her on Friday that the cover plate had fallen off the wall again and the message has not been delivered. Dr. Benita de Robillard
MetroFibre Networx's replyOfficial
15 Jun 2020, 15:36Thank you Benita,
We have escalated this to the Key Accounts department for other ISPs as well.
Regards,
The MetroFibre Team
We have escalated this to the Key Accounts department for other ISPs as well.
Regards,
The MetroFibre Team
MetroFibre Networx's reply15 Jun 2020, 15:36
Official
Thank you Benita,
We have escalated this to the Key Accounts department for other ISPs as well.
Regards,
The MetroFibre Team
We have escalated this to the Key Accounts department for other ISPs as well.
Regards,
The MetroFibre Team
BR
Benita R's updateReviewer Update
14 Jul 2020, 15:38Shawn, who was supposed to fix the fibre point cover plate, has ignored numerous WhatsApps, the email to the customer service person is also just ignored. You are obligated to attend to this matter why is this proving impossible for you to attend to?
BR
Benita R's update14 Jul 2020, 15:38
Reviewer Update
Shawn, who was supposed to fix the fibre point cover plate, has ignored numerous WhatsApps, the email to the customer service person is also just ignored. You are obligated to attend to this matter why is this proving impossible for you to attend to?
MetroFibre Networx's replyOfficial
14 Jul 2020, 15:45Dear Benita,
Thank you for your message. Kindly can you provide us with your ticket number so that we can escalate this problem to the correct department?
Thank you,
The MEtroFibre Team
Thank you for your message. Kindly can you provide us with your ticket number so that we can escalate this problem to the correct department?
Thank you,
The MEtroFibre Team
MetroFibre Networx's reply14 Jul 2020, 15:45
Official
Dear Benita,
Thank you for your message. Kindly can you provide us with your ticket number so that we can escalate this problem to the correct department?
Thank you,
The MEtroFibre Team
Thank you for your message. Kindly can you provide us with your ticket number so that we can escalate this problem to the correct department?
Thank you,
The MEtroFibre Team
BR
Benita R's updateReviewer Update
14 Jul 2020, 15:53Shawn telephoned me and did not give me a ticket number, he telephoned me and I subsequently sent him WhatsApp messages on the cellphone number he provided querying why he did not follow-up. Am happy to forward to you screenshots of these messages. Email was sent to another service agent who was dealing with a different aspect of my initial complaint - am happy to send this to you as well.
BR
Benita R's update14 Jul 2020, 15:53
Reviewer Update
Shawn telephoned me and did not give me a ticket number, he telephoned me and I subsequently sent him WhatsApp messages on the cellphone number he provided querying why he did not follow-up. Am happy to forward to you screenshots of these messages. Email was sent to another service agent who was dealing with a different aspect of my initial complaint - am happy to send this to you as well.