LB
Lindsay B
1 reviews | Active since Dec 2020
14 Nov 2022, 11:36
***********
Day 10 without service after your technician damaged a fully functioning line. Constantly promised feedback and nothing is forthcoming. Fault is constantly "escalated". NOTHING HAPPENS!
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Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
14 Nov 2022, 11:52Dear Lindsay
Please be aware that one of our agents tried to reach you, but the above-mentioned phone number went straight to voicemail, therefore we were unable to do so.
Please also be advised that in order to assist you, we must first wait for the maintenance department to authorise a quote. we have escalated the issue to the relevant department for further assistance.
We will be in contact with you again in two hours to give you a complete update.
Kind Regards,
MetroFibre
Please be aware that one of our agents tried to reach you, but the above-mentioned phone number went straight to voicemail, therefore we were unable to do so.
Please also be advised that in order to assist you, we must first wait for the maintenance department to authorise a quote. we have escalated the issue to the relevant department for further assistance.
We will be in contact with you again in two hours to give you a complete update.
Kind Regards,
MetroFibre
MetroFibre Networx's reply14 Nov 2022, 11:52
Official
Dear Lindsay
Please be aware that one of our agents tried to reach you, but the above-mentioned phone number went straight to voicemail, therefore we were unable to do so.
Please also be advised that in order to assist you, we must first wait for the maintenance department to authorise a quote. we have escalated the issue to the relevant department for further assistance.
We will be in contact with you again in two hours to give you a complete update.
Kind Regards,
MetroFibre
Please be aware that one of our agents tried to reach you, but the above-mentioned phone number went straight to voicemail, therefore we were unable to do so.
Please also be advised that in order to assist you, we must first wait for the maintenance department to authorise a quote. we have escalated the issue to the relevant department for further assistance.
We will be in contact with you again in two hours to give you a complete update.
Kind Regards,
MetroFibre
LB
Lindsay B's updateReviewer Update
14 Nov 2022, 12:52Thank you for responding. It is very disturbing that we have to resort to hellopeter to get some kind of response. Why could this not be communicated? It is incredibly frustrating to sit and wonder when you will become important enough for someone to pay attention to. What is the turnaround time on the quote and the repair time. How much longer do I need to make mobile provision for my office to run?
LB
Lindsay B's update14 Nov 2022, 12:52
Reviewer Update
Thank you for responding. It is very disturbing that we have to resort to hellopeter to get some kind of response. Why could this not be communicated? It is incredibly frustrating to sit and wonder when you will become important enough for someone to pay attention to. What is the turnaround time on the quote and the repair time. How much longer do I need to make mobile provision for my office to run?
MetroFibre Networx's replyOfficial
14 Nov 2022, 13:00Dear Lindsay
We apologize for the lack of communication or update.
Please note that as soon as we have confirmation, we will keep you updated.
Kind Regards,
MetroFibre
We apologize for the lack of communication or update.
Please note that as soon as we have confirmation, we will keep you updated.
Kind Regards,
MetroFibre
MetroFibre Networx's reply14 Nov 2022, 13:00
Official
Dear Lindsay
We apologize for the lack of communication or update.
Please note that as soon as we have confirmation, we will keep you updated.
Kind Regards,
MetroFibre
We apologize for the lack of communication or update.
Please note that as soon as we have confirmation, we will keep you updated.
Kind Regards,
MetroFibre
LB
Lindsay B's updateReviewer Update
16 Nov 2022, 07:35Day 12. Zero feedback. What do you expect us to do?
LB
Lindsay B's update16 Nov 2022, 07:35
Reviewer Update
Day 12. Zero feedback. What do you expect us to do?