MJ
Mamello J
1 reviews | Active since Dec 2016
07 May 2022, 12:21
***********
Do not both using this ISP, they are *********** and communicate badly. Placed an order with them last week and Vumatel sent them an order they haven’t accepted it after telling me it was accepted. Vumatel is now waiting on them and they are not responding!
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
07 May 2022, 12:37Good day Mamello,
Please note that we have escalated the matter to our orders department.
We will provide feedback as soon as we get an update.
One of our agents will contact you.
Kind Regards
MetroFibre
Please note that we have escalated the matter to our orders department.
We will provide feedback as soon as we get an update.
One of our agents will contact you.
Kind Regards
MetroFibre
MetroFibre Networx's reply07 May 2022, 12:37
Official
Good day Mamello,
Please note that we have escalated the matter to our orders department.
We will provide feedback as soon as we get an update.
One of our agents will contact you.
Kind Regards
MetroFibre
Please note that we have escalated the matter to our orders department.
We will provide feedback as soon as we get an update.
One of our agents will contact you.
Kind Regards
MetroFibre
MJ
Mamello J's updateReviewer Update
07 May 2022, 12:41*********** *****. They have been saying this since yesterday. I sent through all the required information and pictures of the fibre connection and nothing was done. I asked them again on Instagram this morning I was told “a follow up is done” and no feedback was given. They just asked me for my details on Instagram AGAIN and nothing is done. Vumatel is waiting for them to accept the order i even gave them the order number and their consultants told me the order has been accepted even though they know it wasn’t. It’s unfortunate I cannot attach pictures but don’t ever consider signing up with Metro Fibre,if you are looking for a good service!
MJ
Mamello J's update07 May 2022, 12:41
Reviewer Update
*********** *****. They have been saying this since yesterday. I sent through all the required information and pictures of the fibre connection and nothing was done. I asked them again on Instagram this morning I was told “a follow up is done” and no feedback was given. They just asked me for my details on Instagram AGAIN and nothing is done. Vumatel is waiting for them to accept the order i even gave them the order number and their consultants told me the order has been accepted even though they know it wasn’t. It’s unfortunate I cannot attach pictures but don’t ever consider signing up with Metro Fibre,if you are looking for a good service!
MJ
Mamello J's updateReviewer Update
07 May 2022, 12:47And when you call their customer care you spend hours on the line and end up not even getting assistance!
MJ
Mamello J's update07 May 2022, 12:47
Reviewer Update
And when you call their customer care you spend hours on the line and end up not even getting assistance!
MetroFibre Networx's replyOfficial
07 May 2022, 13:59Dear Mamello,
Thank you for taking our call.
Thank you for bringing this to our attention, we apologize again for the experience you have encountered.
We will ensure that your service is up and running.
Kind Regards
MetroFibre
Thank you for taking our call.
Thank you for bringing this to our attention, we apologize again for the experience you have encountered.
We will ensure that your service is up and running.
Kind Regards
MetroFibre
MetroFibre Networx's reply07 May 2022, 13:59
Official
Dear Mamello,
Thank you for taking our call.
Thank you for bringing this to our attention, we apologize again for the experience you have encountered.
We will ensure that your service is up and running.
Kind Regards
MetroFibre
Thank you for taking our call.
Thank you for bringing this to our attention, we apologize again for the experience you have encountered.
We will ensure that your service is up and running.
Kind Regards
MetroFibre
MJ
Mamello J's updateReviewer Update
14 May 2022, 11:12Installation was done this morning. Been trying to call Metro fibre to activate but they don’t answer as usual. Been on the line for more than 30 minutes.
MJ
Mamello J's update14 May 2022, 11:12
Reviewer Update
Installation was done this morning. Been trying to call Metro fibre to activate but they don’t answer as usual. Been on the line for more than 30 minutes.
MJ
Mamello J's updateReviewer Update
14 May 2022, 11:12My service is not up and running as they promised
MJ
Mamello J's update14 May 2022, 11:12
Reviewer Update
My service is not up and running as they promised