***********, AMATEURISH AND UNPROFESSIONAL COMPANY - EMPTY PROMISES

I have been using vodacom as my official ISP for my fibre contract (24 months contract) for 3 months now. On the 12th May 2020 after realizing that my internet link was down unannounced, i immediately informed vodacom who indicated that its an infrastructure failure and metrofibre should fix. Today is the 16th May 2020. For two days now, metrofibre has been promising that a subcontractor will contact me to make an appointment to come and fix? what a load of BS. No subcontractor has to date made an appointment. In the meantime me and my wife working from home aren't able to proceed with our work duties. This has also affected my daughter whom her school forwards teacher videos, assessments and homeworks daily for completion. So much BS, open-ended turnaround times and blatant incompetence by a so-called private sector sector company (metrofibre). For a fact, i know of govt entities and some govt depts whose turnaround times are achieved efficiently and earlier than anticipated. Metrofibre is a nonsensical company peddling lies and falsehoods (empty promises), and no sense of urgency at all. I would not be surprised if Telkom Openserve is way better (response wise) than this ***********, amateurish, unprofessional company. MY METROFIBRE SERVICE REQUEST ***