Incompetence in the support department

I logged a call for a broken router router and was told my query will take 3 to 4 days to resolve. After calling each day after logging a call to get an update on the third day I get told that my ticket was never assigned to anyone so they will assign it and it will take another 3 to 4 days to resolve. This means I am looking at close to 8 days without internet yet month end I will be debited full amount.