Incompetence !!!!!
If I could choose a minus I would have !! Cancelled already my services in July in writing and even after mail confirming it was cancelled and they so sorry to see me go survey my Debit Order was deducted yet again yesterday ....that after I had to follow up yet again about the d/o's that had to be credited back to me which I did not receive and was only then informed to forward bank Confirmation letter , that was last week Friday ....still no Credit , but again D/O was deducted this month *** !!!!!!!@
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MetroFibre Networx's replyOfficial
27 Sept 2024, 12:28Dear Adel
Thank you for bringing this matter to our attention and for taking my call.
We have received your complaint regarding the debit order issue and have escalated it to our Finance management team for further investigation. They are currently working to determine why the debit order was processed from your account despite the cancellation.
Please be assured that at MetroFibre, we do not process debit orders when a client's account has been cancelled. We are addressing this with the relevant team to prevent any recurrence. We sincerely apologize for any inconvenience this has caused you.
We are committed to resolving your issue as quickly as possible and are here to assist you every step of the way. If you have any further questions or need additional assistance, please do not hesitate to reply to this email using ticket 389007.
Thank you for your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention and for taking my call.
We have received your complaint regarding the debit order issue and have escalated it to our Finance management team for further investigation. They are currently working to determine why the debit order was processed from your account despite the cancellation.
Please be assured that at MetroFibre, we do not process debit orders when a client's account has been cancelled. We are addressing this with the relevant team to prevent any recurrence. We sincerely apologize for any inconvenience this has caused you.
We are committed to resolving your issue as quickly as possible and are here to assist you every step of the way. If you have any further questions or need additional assistance, please do not hesitate to reply to this email using ticket 389007.
Thank you for your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply27 Sept 2024, 12:28
Official
Dear Adel
Thank you for bringing this matter to our attention and for taking my call.
We have received your complaint regarding the debit order issue and have escalated it to our Finance management team for further investigation. They are currently working to determine why the debit order was processed from your account despite the cancellation.
Please be assured that at MetroFibre, we do not process debit orders when a client's account has been cancelled. We are addressing this with the relevant team to prevent any recurrence. We sincerely apologize for any inconvenience this has caused you.
We are committed to resolving your issue as quickly as possible and are here to assist you every step of the way. If you have any further questions or need additional assistance, please do not hesitate to reply to this email using ticket 389007.
Thank you for your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention and for taking my call.
We have received your complaint regarding the debit order issue and have escalated it to our Finance management team for further investigation. They are currently working to determine why the debit order was processed from your account despite the cancellation.
Please be assured that at MetroFibre, we do not process debit orders when a client's account has been cancelled. We are addressing this with the relevant team to prevent any recurrence. We sincerely apologize for any inconvenience this has caused you.
We are committed to resolving your issue as quickly as possible and are here to assist you every step of the way. If you have any further questions or need additional assistance, please do not hesitate to reply to this email using ticket 389007.
Thank you for your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
's updateReviewer Update
02 Oct 2024, 04:33Thanks for your very pretty computerised message... As it can only be that... Because.... After your call and promises that the credit will be processes Friday atvthe latest Monday... It's Wednesday today..... And still NO CREDIT.... So I guess I'll have to see if debit order was now really cancelled... 😡 Or was that also just a dummy to sooth me with.... If my credit is not ptocessed ny Friday I WILL be reporting you to ICASA... as not any of the other options worked... I will now also revert to social media to finf more people so that ICASA can handle this to the full extend 😠🤬😡😤
's update02 Oct 2024, 04:33
Reviewer Update
Thanks for your very pretty computerised message... As it can only be that... Because.... After your call and promises that the credit will be processes Friday atvthe latest Monday... It's Wednesday today..... And still NO CREDIT.... So I guess I'll have to see if debit order was now really cancelled... 😡 Or was that also just a dummy to sooth me with.... If my credit is not ptocessed ny Friday I WILL be reporting you to ICASA... as not any of the other options worked... I will now also revert to social media to finf more people so that ICASA can handle this to the full extend 😠🤬😡😤