NM
Nokuthula M
1 reviews | Active since Jun 2025
07 Jun 2025, 21:03
Incompetence
This was the worst experience ever,worse part the watsapp response they are like they on automatic,try call them you will never go through. I app**** for fibre on the 20th May,router was delivered on the 23/05,they sent a technician on the 24/05 ,the lady came didn’t install told us about the box and something was needed for them to install,till today nobody has come to install,on WhatsApp I was told MTN captured the wrong address which I don’t get it,on suppersornic the address is correct.
All I can say run don’t even dream on signing up with these people.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
07 Jun 2025, 22:05Dear Nokuthula Mase,
Thank you for reaching out and sharing your experience.
We understand the frustration caused by the delay and the challenges you’ve encountered during this process. Your concerns are valid, and we acknowledge that the service received has not met expectations.
Please note that this matter is receiving our urgent attention and has been escalated to the relevant department for immediate resolution. We are reviewing the installation details, including the address discrepancy, to ensure that the correct steps are taken without further delay.
We value your feedback as it helps us improve and serve you better. We will provide an update as soon as we receive further feedback from the team handling your case.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and sharing your experience.
We understand the frustration caused by the delay and the challenges you’ve encountered during this process. Your concerns are valid, and we acknowledge that the service received has not met expectations.
Please note that this matter is receiving our urgent attention and has been escalated to the relevant department for immediate resolution. We are reviewing the installation details, including the address discrepancy, to ensure that the correct steps are taken without further delay.
We value your feedback as it helps us improve and serve you better. We will provide an update as soon as we receive further feedback from the team handling your case.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply07 Jun 2025, 22:05
Official
Dear Nokuthula Mase,
Thank you for reaching out and sharing your experience.
We understand the frustration caused by the delay and the challenges you’ve encountered during this process. Your concerns are valid, and we acknowledge that the service received has not met expectations.
Please note that this matter is receiving our urgent attention and has been escalated to the relevant department for immediate resolution. We are reviewing the installation details, including the address discrepancy, to ensure that the correct steps are taken without further delay.
We value your feedback as it helps us improve and serve you better. We will provide an update as soon as we receive further feedback from the team handling your case.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and sharing your experience.
We understand the frustration caused by the delay and the challenges you’ve encountered during this process. Your concerns are valid, and we acknowledge that the service received has not met expectations.
Please note that this matter is receiving our urgent attention and has been escalated to the relevant department for immediate resolution. We are reviewing the installation details, including the address discrepancy, to ensure that the correct steps are taken without further delay.
We value your feedback as it helps us improve and serve you better. We will provide an update as soon as we receive further feedback from the team handling your case.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations