LS
Lezette S
1 reviews | Active since Feb 2014
22 Oct 2024, 12:40
Incompetence
I'm still waiting for Phindile to get back to me, regarding my refund of R500.....
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Replies (1)
MetroFibre Networx's replyOfficial
22 Oct 2024, 14:56Dear Lezette
I hope this message finds you well.
I would like to sincerely apologize for not being able to take your call earlier. I understand how important it is to have your concerns addressed promptly, and I regret any frustration this may have caused.
Please know that I have already reached out to our Finance Manager for feedback on your refund request, and I will update you as soon as we receive a response.
Once again, please accept my sincere apology, and thank you for your understanding and patience.
Best regards,
Phindile
MetroFibre Complaints & Escalations
I hope this message finds you well.
I would like to sincerely apologize for not being able to take your call earlier. I understand how important it is to have your concerns addressed promptly, and I regret any frustration this may have caused.
Please know that I have already reached out to our Finance Manager for feedback on your refund request, and I will update you as soon as we receive a response.
Once again, please accept my sincere apology, and thank you for your understanding and patience.
Best regards,
Phindile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply22 Oct 2024, 14:56
Official
Dear Lezette
I hope this message finds you well.
I would like to sincerely apologize for not being able to take your call earlier. I understand how important it is to have your concerns addressed promptly, and I regret any frustration this may have caused.
Please know that I have already reached out to our Finance Manager for feedback on your refund request, and I will update you as soon as we receive a response.
Once again, please accept my sincere apology, and thank you for your understanding and patience.
Best regards,
Phindile
MetroFibre Complaints & Escalations
I hope this message finds you well.
I would like to sincerely apologize for not being able to take your call earlier. I understand how important it is to have your concerns addressed promptly, and I regret any frustration this may have caused.
Please know that I have already reached out to our Finance Manager for feedback on your refund request, and I will update you as soon as we receive a response.
Once again, please accept my sincere apology, and thank you for your understanding and patience.
Best regards,
Phindile
MetroFibre Complaints & Escalations