INCOMPETENCE AT ITS BEST!!!!😩

These guys are very *********** and I regret going for their network. I made a mistake with referencing my payment so my fibre was suspended. I sent them an email explaining what had happened and they switched it on after 3 days. Lo and behold they switched it off again after 2 days saying they didn't get a payment and I had to explain the story again. They switched it on after 1 day. Last week Friday our fibre was switched off AGAIN stating that I didn't make payment and I had to repeat myself for the 3rd time. Now with all this happening I've already sent them 8 emails. 8 to the ftthfinance email and the ftthpop email address.

It's been 5 days without fibre and I've called them 6 times already. They keep saying they will refer the matter to the finance department and nothing gets done. They are *********** and don't care about their customers. We work from home and this has affected productivity on our part, but judging from how they treat customers they obviously wouldn't know anything about that!!!!! What's funny is that they days where the fibre was suspended will not be prorated and I'd still have to pay the full amount.

They taking advantage because they are the only providers in our area and don't have any competition. I've never heard of VUMATEL clients complaining like metro fibre customers.