MM
Mpendulo M
1 reviews | Active since Mar 2016
06 Jan 2026, 19:48
INCOMPETENCE AT ITS BEST!!!!!!
This is my second review about metro fibre and I'm lost for words. They suspended my account again and this is the 8th time now in a space of 3 weeks. As I said, I MADE A MISTAKE WITH MY PAYMENT REFERENCE AND PAID FOR 2 MONTHS INSTEAD OF 1.WE LITERALLY SUFFERING AND WONT BE ABLE TO WORK TOMORROW BECAUSE THE FIBRE HAS BEEN SUSPENDED AGAIN. I am convinced that these guys are trained on being ***********. Their service is terrible and the email addresses are all automated and not followed up on. DO NOT GO FOR THEM GUYS. THEY DONT CARE ABOUT THEIR CLIENTS. ITS GONNA BE 8 DAYS OF DOWN TIME AND I WILL NOT BE REIMBURSED FOR THESE DAYS. I REGRET EVER FIGHTING FOR THEM TO COME INTO OUR!
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MetroFibre Networx's replyOfficial
06 Jan 2026, 19:58Dear Mpendulo
Thank you for bringing your concerns to our attention, and please accept our sincere apologies for the frustration and inconvenience caused.
We acknowledge the repeated suspensions on your account and understand how disruptive this has been, especially given the payment reference error you have explained. We have requested our Finance department to urgently investigate and assist with unsuspending your account, taking into consideration the payments already made.
We appreciate your patience while this matter is being addressed and are actively following up to ensure it is resolved as a priority. Our team will provide feedback as soon as confirmation has been received from Finance.
Thank you for allowing us the opportunity to assist further.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention, and please accept our sincere apologies for the frustration and inconvenience caused.
We acknowledge the repeated suspensions on your account and understand how disruptive this has been, especially given the payment reference error you have explained. We have requested our Finance department to urgently investigate and assist with unsuspending your account, taking into consideration the payments already made.
We appreciate your patience while this matter is being addressed and are actively following up to ensure it is resolved as a priority. Our team will provide feedback as soon as confirmation has been received from Finance.
Thank you for allowing us the opportunity to assist further.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply06 Jan 2026, 19:58
Official
Dear Mpendulo
Thank you for bringing your concerns to our attention, and please accept our sincere apologies for the frustration and inconvenience caused.
We acknowledge the repeated suspensions on your account and understand how disruptive this has been, especially given the payment reference error you have explained. We have requested our Finance department to urgently investigate and assist with unsuspending your account, taking into consideration the payments already made.
We appreciate your patience while this matter is being addressed and are actively following up to ensure it is resolved as a priority. Our team will provide feedback as soon as confirmation has been received from Finance.
Thank you for allowing us the opportunity to assist further.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention, and please accept our sincere apologies for the frustration and inconvenience caused.
We acknowledge the repeated suspensions on your account and understand how disruptive this has been, especially given the payment reference error you have explained. We have requested our Finance department to urgently investigate and assist with unsuspending your account, taking into consideration the payments already made.
We appreciate your patience while this matter is being addressed and are actively following up to ensure it is resolved as a priority. Our team will provide feedback as soon as confirmation has been received from Finance.
Thank you for allowing us the opportunity to assist further.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations