1 reviews | Active since Feb 2017
incompetence and inability to provide me with internet access
Good Day Support ,Metrofibre Go ,
Good morning,
I am writing to bring to your attention that I have been without internet access since the first day of the current month. Given that I work from home, a reliable internet connection is a crucial component required to facilitate my job responsibilities, which in turn, allows me to generate revenue and meet my financial obligations, including payments to your metroFibre.
Throughout the day, I have made numerous attempts to contact the company to no avail. Despite being transferred from one department to another, I was finally able to speak to a consultant who advised me that my internet line was down. However, the consultant requested that I provide a picture of the router, which was impossible due to the lack of internet access. Despite sending numerous emails, I have not yet received a response from the company. The company has been testing the systems for days with no discernible progress. I am exceptionally dissatisfied with the company's incompetence and inability to provide me with internet access. It is perplexing that despite the absence of internet access, the company still expects payment for their services. During the initial subscription to their fiber service, the company promised unparalleled service, but the opposite has been the case. The continuous disappointment has left me disheartened. When I contacted the company to request their banking details for payment, I discovered that my account was behind, and the company had not sent me any statements. This lack of professionalism is unacceptable.
I would greatly appreciate it if you could kindly arrange for a prompt resolution to this issue. I respectfully request that a qualified technician be scheduled to address the matter as soon as feasible.
. Thank you for your attention to this matter. I look forward to your prompt resolution of the issue at hand.
I am writing to express my concern regarding the lack of service I have received. As of today, March 6th, I have yet to receive the internet service I subscribed to. I understand that unforeseeable circumstances may arise, however, the prolonged delay is unacceptable.
I humbly request the head office to investigate this matter and take the necessary measures to ensure that such behavior is not repeated. If this issue persists, I may have to terminate my subscription and seek an alternate service provider that can meet their service level agreement.
Furthermore, it is disheartening to observe the lack of control over *********** managers and team leaders. This behavior may result in a loss of business and tarnish the company's reputation. I urge the CEO to re-evaluate the company's structure and address this issue to avoid further business loss.
Thank you for your attention to this matter.
Respectfully,Wesley Bronkhorst
I am writing to express my concern regarding the lack of service I have received. As of today, March 6th, I have yet to receive the internet service I subscribed to. I understand that unforeseeable circumstances may arise, however, the prolonged delay is unacceptable.
I humbly request the head office to investigate this matter and take the necessary measures to ensure that such behavior is not repeated. If this issue persists, I may have to terminate my subscription and seek an alternate service provider that can meet their service level agreement.
Furthermore, it is disheartening to observe the lack of control over *********** managers and team leaders. This behavior may result in a loss of business and tarnish the company's reputation. I urge the CEO to re-evaluate the company's structure and address this issue to avoid further business loss.
Thank you for your attention to this matter.
Respectfully,Wesley Bronkhorst
I would like to inform you that I will be terminating my subscription, effective from the 30th of February 2024. It is with regret that I must bring to your attention the ongoing network issues I have faced while working from home this month. As a professional, I require a reliable and stable internet connection that meets my business requirements. Unfortunately, I have been unable to access the internet for the past seven days, and thus, I cannot justify paying for a service that I am not receiving.
I kindly request that you collect your router by the end of this month. I trust that you appreciate the circumstances surrounding this decision.
Thank you for your understanding.
Sincerely,Wesley
I would like to inform you that I will be terminating my subscription, effective from the 30th of February 2024. It is with regret that I must bring to your attention the ongoing network issues I have faced while working from home this month. As a professional, I require a reliable and stable internet connection that meets my business requirements. Unfortunately, I have been unable to access the internet for the past seven days, and thus, I cannot justify paying for a service that I am not receiving.
I kindly request that you collect your router by the end of this month. I trust that you appreciate the circumstances surrounding this decision.
Thank you for your understanding.
Sincerely,Wesley