Incompetence

Internet off.Logged fault. Was told that technician would contact me and come out between 24 and 48 hours later. 50 hours later still no feedback or internet. Called back. my fault logged had been closed because 'the client advised SHE had never logged a call and HER line was working fine.' I am a man, and no one ever called me. Now they are re escalating and I have to wait another two days for someone to come out.