VN
Valentino N
1 reviews | Active since Mar 2013
06 Mar 2025, 10:59
Inadequate Basic Service
I have 2 issues with metro fibre. 1. They sold me a 250m but refuse to upgrade the ONT to the correct device for that speed. They closed the logged ticket without even contacting me. 2. They asked me to refer new customers and even though my neighbour signed up in August last year they refuse to pay the R 400 credit to both of us by claiming the referral was unsuccessful.
Guess I wont waste time making any more referrals and I guess its time to change to another ISP cause Metrofibre service is completely inadequate even in the basic sense.
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
06 Mar 2025, 11:55Dear Valentino,
Thank you for bringing your concerns to our attention. We appreciate the opportunity to address the issues you've raised.
Please be assured that we are actively investigating both your connectivity issues and the concerns regarding the ONT upgrade and referral credit.
Our team will thoroughly review the situation and follow up with you to provide assistance and updates as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We appreciate the opportunity to address the issues you've raised.
Please be assured that we are actively investigating both your connectivity issues and the concerns regarding the ONT upgrade and referral credit.
Our team will thoroughly review the situation and follow up with you to provide assistance and updates as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Best regards,
MetroFibre Networx's reply06 Mar 2025, 11:55
Official
Dear Valentino,
Thank you for bringing your concerns to our attention. We appreciate the opportunity to address the issues you've raised.
Please be assured that we are actively investigating both your connectivity issues and the concerns regarding the ONT upgrade and referral credit.
Our team will thoroughly review the situation and follow up with you to provide assistance and updates as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We appreciate the opportunity to address the issues you've raised.
Please be assured that we are actively investigating both your connectivity issues and the concerns regarding the ONT upgrade and referral credit.
Our team will thoroughly review the situation and follow up with you to provide assistance and updates as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Best regards,
VN
Valentino N's updateReviewer Update
06 Mar 2025, 11:58I logged 2 separate tickets on the Metrofibre app to track that each issue individually and hopefully the tickets wont be just closed and ignored again!
VN
Valentino N's update06 Mar 2025, 11:58
Reviewer Update
I logged 2 separate tickets on the Metrofibre app to track that each issue individually and hopefully the tickets wont be just closed and ignored again!
MetroFibre Networx's replyOfficial
06 Mar 2025, 12:35Dear Valentino,
Please be advised that fault ticket 633530 is currently open and under investigation to address the issues you have reported. Our team is actively working on this, and we will provide further updates as soon as more information becomes available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Please be advised that fault ticket 633530 is currently open and under investigation to address the issues you have reported. Our team is actively working on this, and we will provide further updates as soon as more information becomes available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Best regards,
MetroFibre Networx's reply06 Mar 2025, 12:35
Official
Dear Valentino,
Please be advised that fault ticket 633530 is currently open and under investigation to address the issues you have reported. Our team is actively working on this, and we will provide further updates as soon as more information becomes available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Please be advised that fault ticket 633530 is currently open and under investigation to address the issues you have reported. Our team is actively working on this, and we will provide further updates as soon as more information becomes available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Best regards,
VN
Valentino N's updateReviewer Update
10 Mar 2025, 11:36Honestly I was very surprised by the extremely quick response to my complaint via Hello, One issue is closed and the other issue is under investigation and definitely sounds like the matter is being treated with urgency. I can safely say I am "over the moon" with the manner in which this matter is being addressed. Well Done, MetroFibre for taking ownership !
VN
Valentino N's update10 Mar 2025, 11:36
Reviewer Update
Honestly I was very surprised by the extremely quick response to my complaint via Hello, One issue is closed and the other issue is under investigation and definitely sounds like the matter is being treated with urgency. I can safely say I am "over the moon" with the manner in which this matter is being addressed. Well Done, MetroFibre for taking ownership !
MetroFibre Networx's replyOfficial
10 Mar 2025, 13:57Dear Valentino,
Thank you for your kind words and for giving us the opportunity to assist!
We truly appreciate your feedback and are glad to hear that your concerns are being addressed with the urgency they deserve. Our goal is always to provide the best possible service, and we’re here to support you every step of the way.
Please don’t hesitate to reach out if you need any further assistance—we’re happy to help!
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your kind words and for giving us the opportunity to assist!
We truly appreciate your feedback and are glad to hear that your concerns are being addressed with the urgency they deserve. Our goal is always to provide the best possible service, and we’re here to support you every step of the way.
Please don’t hesitate to reach out if you need any further assistance—we’re happy to help!
Best regards,
Marilize
MetroFibre Complaints & Escalations
Best regards,
MetroFibre Networx's reply10 Mar 2025, 13:57
Official
Dear Valentino,
Thank you for your kind words and for giving us the opportunity to assist!
We truly appreciate your feedback and are glad to hear that your concerns are being addressed with the urgency they deserve. Our goal is always to provide the best possible service, and we’re here to support you every step of the way.
Please don’t hesitate to reach out if you need any further assistance—we’re happy to help!
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your kind words and for giving us the opportunity to assist!
We truly appreciate your feedback and are glad to hear that your concerns are being addressed with the urgency they deserve. Our goal is always to provide the best possible service, and we’re here to support you every step of the way.
Please don’t hesitate to reach out if you need any further assistance—we’re happy to help!
Best regards,
Marilize
MetroFibre Complaints & Escalations
Best regards,