iM
itumeleng M
1 reviews | Active since Oct 2016
15 Dec 2024, 11:08
Inactive account
I submitted an application for the Black Friday special, which was subsequently approved. On Wednesday, a technician was sent to my residence for the installation. However, I have made several requests to have my account activated. As of today, my account remains inactive, and I have been the one following up with Metrofibre. Each time, I am informed that assistance will be provided within 48 to 72 hours.
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MetroFibre Networx's replyOfficial
15 Dec 2024, 22:40Dear Itumeleng Muso
Thank you for bringing this to our attention. We apologize for the ongoing delays and the inconvenience caused by the inactivity of your account despite the approval of your Black Friday special and the technician's visit.
We understand your frustration with having to follow up repeatedly and being given timeframes that have not been met. Please rest assured that we are escalating this matter to ensure your account is activated without further delay.
We appreciate your patience, and we will do everything we can to resolve this promptly. We will follow up with you to keep you updated on the progress.
Kind Regards,
SIbonisile
MetroFibre Complaints and Escalations
SIbonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply15 Dec 2024, 22:40
Official
Dear Itumeleng Muso
Thank you for bringing this to our attention. We apologize for the ongoing delays and the inconvenience caused by the inactivity of your account despite the approval of your Black Friday special and the technician's visit.
We understand your frustration with having to follow up repeatedly and being given timeframes that have not been met. Please rest assured that we are escalating this matter to ensure your account is activated without further delay.
We appreciate your patience, and we will do everything we can to resolve this promptly. We will follow up with you to keep you updated on the progress.
Kind Regards,
SIbonisile
MetroFibre Complaints and Escalations
SIbonisile
MetroFibre Complaints and Escalations