Inaccurate statement account statement reflecting a positive Amount Due(not zero) even though I have never missed a payment.

Dear Mandla

We apologize for any confusion or inconvenience caused by the account statement you received. Rest assured, we take your concern seriously and are committed to resolving it promptly.

In order to investigate the discrepancy and address the issue with our finance team, we kindly request that you provide us with the account reference number from the statement you received. Once we have this information, we will prioritize resolving the matter and providing you with a clear explanation.

Please check your email inbox for a message from us requesting the necessary details. If you have any further questions or concerns, please feel free to respond to our email or reach out to our customer support team directly.

Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve it.

Kind Regards
Marilize
MetroFibre Complaints