Inability to Resolve Customers Issues

This Organization is terrible with Customer experience. This is the my 4th complaint about the same issue. Have been without fibre for 2 weeks now. Their Technician was here on Saturday to fix and the internet left with him after having supposedly fixed the problem. It's another Saturday, we still waiting for an escalation that was done on Wednesday. I really don't want to be your Customer. Hopefully the two weeks would count as part of the cancelation.