SN
Siphiwe N
1 reviews | Active since Feb 2021
27 Apr 2025, 15:24
In my community we a...
In my community we accepted a metro Fibre last year to install their lines to give us Fibre, the problem started when they finish to install everything then they told us that we've got 2 weeks for free Fibre then after 2 weeks we pay our services then we said no problem, after all that comes end of the month the bill was unexpected the 2 weeks for free was included then we query our problems to metro Fibre they didn't help us until today now we decide as community not to pay and we don't want anything will do with metro Fibre then this week they send us sms that we owe them unbelievable amount while the fibre was off line, metro Fibre it's scarm
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MetroFibre Networx's replyOfficial
27 Apr 2025, 16:22Dear Siphiwe
Thank you for bringing your concerns to our attention.
We sincerely apologise for the inconvenience you have experienced. Please be assured that we have escalated your query to our Finance Department for urgent investigation. The team will review your account and the concerns raised and will be in contact with you directly to assist further.
We truly value your feedback and appreciate your patience while we work towards resolving this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologise for the inconvenience you have experienced. Please be assured that we have escalated your query to our Finance Department for urgent investigation. The team will review your account and the concerns raised and will be in contact with you directly to assist further.
We truly value your feedback and appreciate your patience while we work towards resolving this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply27 Apr 2025, 16:22
Official
Dear Siphiwe
Thank you for bringing your concerns to our attention.
We sincerely apologise for the inconvenience you have experienced. Please be assured that we have escalated your query to our Finance Department for urgent investigation. The team will review your account and the concerns raised and will be in contact with you directly to assist further.
We truly value your feedback and appreciate your patience while we work towards resolving this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologise for the inconvenience you have experienced. Please be assured that we have escalated your query to our Finance Department for urgent investigation. The team will review your account and the concerns raised and will be in contact with you directly to assist further.
We truly value your feedback and appreciate your patience while we work towards resolving this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations