******* in Broad Daylight with Zero Accountability

I am appalled by the level of service I’ve received from Metrofibre — or rather, the complete lack thereof. I have been trying to get in touch with the company since last week to resolve an issue with my account, but there has been no response.

Without any prior communication or consultation, Metrofibre has increased its monthly instalments for what is already a mediocre service. Meanwhile, the quality continues to decline, with frequent service interruptions becoming the norm.

When I finally managed to reach a customer service agent, the experience was equally frustrating. The consultant struggled to communicate in clear English, had no answers to my questions, and placed me on hold indefinitely. It seems this is the standard procedure — putting customers on hold until they eventually give up. To add insult to injury, the line quality was so poor I couldn’t understand a single word.

I am demanding a proper explanation for the growing arrears on my account so that I can settle the amount and terminate my contract with this unacceptable service provider. This has been one of the worst customer experiences I’ve ever had