Improve customer service - escalation
Terrible service, calls drops 100/50 line is terrible buffer more than working. The only reason I am still with them is that any escalation sent to Shuaib, he deals with the escalation knows what is happening and return calls and emails, Chantel, the query sent to you nothing happened message Shuaib feedback received immediately, you rather canceled my package!!!!
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
18 Feb 2022, 12:05Good day Haadiyah,
We understand your frustration and apologize for the lack of feedback.
Kindly be advised that we are investigating and following up on your complaint for us to assist accordingly.
Kind Regards
MetroFibre
We understand your frustration and apologize for the lack of feedback.
Kindly be advised that we are investigating and following up on your complaint for us to assist accordingly.
Kind Regards
MetroFibre
MetroFibre Networx's reply18 Feb 2022, 12:05
Official
Good day Haadiyah,
We understand your frustration and apologize for the lack of feedback.
Kindly be advised that we are investigating and following up on your complaint for us to assist accordingly.
Kind Regards
MetroFibre
We understand your frustration and apologize for the lack of feedback.
Kindly be advised that we are investigating and following up on your complaint for us to assist accordingly.
Kind Regards
MetroFibre
's updateReviewer Update
18 Feb 2022, 12:08Discuss with Shuaib as he is the only one that understands my fry=ustration, he is the most clued-up consultant, a customer-driven professional consultant that your team has.
's update18 Feb 2022, 12:08
Reviewer Update
Discuss with Shuaib as he is the only one that understands my fry=ustration, he is the most clued-up consultant, a customer-driven professional consultant that your team has.
MetroFibre Networx's replyOfficial
18 Feb 2022, 12:26Thank you for the above we will discuss this matter with Shuaib and provide you with feedback.
Kind Regards
MetroFibre
Kind Regards
MetroFibre
MetroFibre Networx's reply18 Feb 2022, 12:26
Official
Thank you for the above we will discuss this matter with Shuaib and provide you with feedback.
Kind Regards
MetroFibre
Kind Regards
MetroFibre