1 reviews | Active since Feb 2010
Impossible to cancel, worst ISP on the Planet, can't get hold of support or even cancelations. Stay far away
Dear MetroFibre
After you went ahead and cancelled my line without my consent the last time, I've now sent 3 emails to Cancellations@metrofibre and received no response, except for this garbage automated response "Thank you for contacting MetroFibre FTTH Finance.
We were unable to unsuspend your service because we could not locate your account. To help us assist you quickly, please reply with your MetroFibre Account Number, ID Number, or FTTX Number. One of our agents will then manually allocate your payment and unsuspend your account. If you are unable to provide this information unsuspension may take up to 48 hours or longer."
Proving once again that MetroFibre was not ready and did not automate your support properly. You've proved time and time again that you have not implemented your "AI" systems correctly. Please just respond to my mails at Cancellations so I know I can move to another ISP where I CAN ACTUALLY GET HELP!!!!!!!!!!!!!!!!!!!!!!!
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested our Cancellations Department to assist with your query and to process your cancellation request accordingly. They have also been requested to provide you with confirmation once this has been completed.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested our Cancellations Department to assist with your query and to process your cancellation request accordingly. They have also been requested to provide you with confirmation once this has been completed.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations