I'm unhappy the fact metro fibre does not have the sense of urgency to repair

Hi, I'm truly unhappy about the service received from Metro Fibre .A week ago my connection was cut out by the grass cutters issued by the municipality that come once a month and sadly this month they cut my fibre line which is on my neighbors lawn and not mine as i cut my own lawn ,maybe the issue could have been avoided if the line was on my lawn but how ever, I called for assistance and I had people come and assess the damage. I was given data for the time being by Vodacom as they are my service provider in total I was given 100gb which I really appreciated but my problem is that I have a son that does online classes which has caused a great disturbance in his working ability as an online student, one needs stable connection, being connected to an ethernet cable for a stable connection, he has been placed on hold as his online classes can't continue due to the internet being unstable. Hence, I have a brother in matric who needs to be constantly focused as he downloads online past papers for revision. As for my self I work home and I need to have a stable internet connection. I am calling Vodacom almost every day and keep getting the same response they are waiting for metro fibre with the feedback. I am really not happy as this is affecting my son and brother moreover, I will be billed for such an unfortunate situation.