I’m really disappointed with Metrofibre

I’m really disappointed with Metrofibre. For the past 4 weeks I’ve been battling constant network issues. I’ve logged calls, followed up, and even phoned every single day asking for help. Each time I’m told the line looks fine on their side, but meanwhile I’m sitting here with fibre that I’ve paid for and can’t properly use. I’ve requested a technician to come out and check, but no one has been sent. It’s incredibly frustrating to keep paying for a service that doesn’t work, while feeling ignored when asking for support.