ZZ
Zandile Z
1 reviews | Active since Jul 2025
15 Jul 2025, 14:37
Im not happy with th...
Im not happy with there service I've been waiting for change of address it's been 2 weeks I am there one who is always texting them they don't respond even im still waiting Riverside view metro fiber im not happy with your service
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
15 Jul 2025, 15:11Dear Zandile
Thank you for bringing this to our attention.
We understand your frustration regarding the delay in processing your change of address request and the lack of timely communication from our side. This is certainly not the experience we aim to deliver.
Please be assured that your concern has been escalated to the relevant department for urgent attention. We are actively following up on the request for your Riverside View installation and will provide you with an update as soon as possible.
We appreciate your patience, and thank you for allowing us to address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply15 Jul 2025, 15:11
Official
Dear Zandile
Thank you for bringing this to our attention.
We understand your frustration regarding the delay in processing your change of address request and the lack of timely communication from our side. This is certainly not the experience we aim to deliver.
Please be assured that your concern has been escalated to the relevant department for urgent attention. We are actively following up on the request for your Riverside View installation and will provide you with an update as soon as possible.
We appreciate your patience, and thank you for allowing us to address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's replyOfficial
15 Jul 2025, 15:14Dear Zandile
Thank you for bringing this to our attention.
We sincerely understand your frustration and would like to assist with your change of address request as soon as possible. Please note that our contractor has been attempting to reach you without success.
To help us move forward, kindly provide us with an alternative contact number and your email address so that we can reach you directly and expedite the process.
We appreciate your patience and look forward to resolving this for you promptly.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We sincerely understand your frustration and would like to assist with your change of address request as soon as possible. Please note that our contractor has been attempting to reach you without success.
To help us move forward, kindly provide us with an alternative contact number and your email address so that we can reach you directly and expedite the process.
We appreciate your patience and look forward to resolving this for you promptly.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
MetroFibre Networx's reply15 Jul 2025, 15:14
Official
Dear Zandile
Thank you for bringing this to our attention.
We sincerely understand your frustration and would like to assist with your change of address request as soon as possible. Please note that our contractor has been attempting to reach you without success.
To help us move forward, kindly provide us with an alternative contact number and your email address so that we can reach you directly and expedite the process.
We appreciate your patience and look forward to resolving this for you promptly.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We sincerely understand your frustration and would like to assist with your change of address request as soon as possible. Please note that our contractor has been attempting to reach you without success.
To help us move forward, kindly provide us with an alternative contact number and your email address so that we can reach you directly and expedite the process.
We appreciate your patience and look forward to resolving this for you promptly.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations